Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking Case Management Associates who share our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work.What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.For those who are positive, energetic & dependable and want to be part of an ever-changing, challenging future of healthcare, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.Primary Responsibilities: Utilize job aids / resources and critical thinking skills at all times to perform job dutiesProvide excellent customer serviceEscalate issues which cannot be resolved by team to LeadershipProvide clear and accurate documentationStrong attention to detailSelf-motivated / Self StarterAbility to take ownership of assignmentsShow great accountability for workManage administrative tasks as assignedPunctual / Consistent Attendance is essentialOrganize work and develop strategies to adapt to constantly changing environment, while open to other job duties as assigned
Required Qualifications:High School Diploma / GED or higher 2+ years of customer service experience2+ years of administrative and / or clerical experienceThe ability to create, edit, copy, send and save documents, correspondence and spreadsheets in MS Word, Excel and OutlookAccess to reliable transportation that will enable you to travel to client and / or patient sites within a designated areaPreferred Qualifications:Experience with MedicaidExperience in home health care Experience as a CNA Experience working with a provider in a long term care environment Experience working in a call centerSoft Skills:Excellent interpersonal skillsAbility to multi-task, this includes the ability to understand multiple products and multiple levels of benefits within each productExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understandAbility to problem solve including multiple priorities and research conflicting and / or inaccurate dataAbility to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objectiveAbility to prioritize and balance multiple demands and competing deadlinesPhysical Requirements and Work Environment:Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouseOffice environmentCareers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, Brentwood, TN, Customer Service, Provider, Communication, Authorization, Home Health, CNA, Medicaid, Long Term Care, Administrative, Clerical, Hospital, Office, Medical, Clinical
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.