Summary: The Assistant Dean of Students, Case Manager coordinates case management, daily operations, and record management of the WFU Behavioral Intervention Team (CARE Team), Student Incident Team, and Threat Assessment/Management Team. This position will also provide outreach to students and families experiencing crises, community education and outreach, data collection, relevant special projects, and other general case management duties for the Office of the Dean of Students, in collaboration with University and community partners.
Provides case management and follow up for students, their families, staff, and faculty experiencing personal, medical, or mental health-related crises (i.e. helping individuals become connected with on and off campus support resources, communicating appropriately with all parties involved, and engaging in timely documentation).
Serves as a primary point of contact for Wake Forest University (WFU) community regarding persons of concern and/or potential threats. Responds as part of an administrator on call rotation in times of student crisis, as needed.
Provides ongoing development and provision of outreach education to the WFU community on the identification and referral of both persons of concern, as well as potential threats to the WFU community. Providing outreach to include undergraduate and graduate students is a vital component of outreach education.
Maintains case notes and provides accurate and thorough documentation of weekly team meetings, emergency meetings, as well as activities throughout the week. Responsible for maintaining CARE system data and reporting.
Provides support for all CARE Team activities (i.e. weekly and ad hoc meetings, regular trainings on- and off-campus, regular review of Team process, and annual retreat/strategy meetings).
Oversees assessment and benchmarking initiatives to improve CARE Team functioning, identify training and education needs for members of the community, and improve quality of care provided to students and families in need of assistance and/or experiencing crises.
Stays abreast of campus and national trends in the areas of behavioral intervention and threat assessment/management in higher education and is responsible for incorporating into training and routine system review.
Carries out special projects as directed by the CARE Team and/or Dean of Students.
Keeps the Vice President of Campus Life informed of emergent situations.
Supervises Case Manager.
Required Education, Knowledge, Skills, Abilities:
Bachelor’s degree in Social Work, Psychology, Counseling, Public Health, Human Services, or related field and two years of relevant work experience.
Ability to interact with students and parents of various social, cultural, economic and educational backgrounds.
Excellent interpersonal communication skills; ability to communicate effectively and work well in a team-oriented environment.
Ability to assess information regarding potential threats and/or persons of concern.
Ability to professionally and appropriately manage sensitive, private material, and information
Knowledge, experience, and comfort with mental health issues and symptoms.
Knowledge of risk factors and warning signs related to targeted violence.
Ability to synthesize and summarize large amounts of information, document information electronically in a timely manner, and verbally communicate with appropriate stakeholders as warranted.
Ability to effectively communicate and develop partnerships throughout the campus and local community about area resources to constituency groups.
Understanding of and ability to adhere to strict privacy restrictions.
Skill in using technology to track and manage individual cases as well as assess and report on campus trends.
Knowledge of current regulations relevant to work in higher education (i.e., Title II, III, & IX, FERPA, and HIPAA).
Master’s degree in Social Work, Counseling, Higher Education Administration, or related field.
Three to five years of relevant work experience.
Experience with threat assessment in organizations, specifically in higher education.
Responsible for own work.
Manages staff/student workers.
Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.
Offering the personal attention of a small liberal arts college, coupled with the breadth and global relevancy of a leading research institution, Wake Forest claims the distinction of being the nation's premier collegiate university. Wake Forest is consistently ranked among the top 30 universities in the nation. Our mission is to educate the whole person, graduating students who seek purpose-fille...d lives while building a community dedicated to serving humanity in the spirit of our motto, Pro Humanitate.