In this position, the RN Case Manager is responsible for managing a caseload of patients across the continuum of healthcare services and assuring optimal quality outcomes, patient satisfaction, and appropriate use of resources. The Case Manager is responsible for directing an organized, patient-centered interdisciplinary team system that coordinates the delivery of healthcare services by continually monitoring, evaluating, and modifying the treatment plan to achieve optimal patient outcomes and efficacious use of resources.
Essential Duties and Responsibilities
Coordinator and Facilitator of Care
Uses and documents levels of care criteria for all patients throughout care continuum and develops and directs continuum of care map in collaboration with interdisciplinary team (IDT)
Identifies obstacles to efficiency and goal outcomes and intervenes to overcome or eliminate these when possible
Demonstrates caring and involved behaviors to patient/family members and plays an advocacy role to ensure positive outcomes.
Identifies possible situations of abuse, neglect or exploitation utilizing knowledge of physical and psychosocial indicators of abuse
Negotiates with healthcare agencies for services and identifies internal and/or external resources and refers appropriately to meet patient needs.
Identifies patients that may benefit from conversation regarding end-of-life decision making, complete referral to certified facilitator to begin conversation process and attempts to reduce the frequency of artificially prolonged and painful dying by eliciting preferences, improving understanding of outcomes, encouraging attention to pain control, advance care planning, and patient-physician communication
Continuously assesses, develops, and implement discharge patient/family needs and works with appropriate healthcare provider to procure necessary services.
Effectively communicates and involves patient/family in discharge planning and coordinates finalization of all discharge related recommendations.
** At times, may need to provide 24x7 call coverage
Current MT RN license
Previous experience as a Case Manager, or minimum 3 years current clinical hospital experience, or Nursing Management experience, or current clinical experience working within the Care Management department.
Current Case Manager Certification preferred
Current BLS certification
Ability to communicate effectively and diplomatically within a multi-functional team
Strong organizational skills and attention to detail
Ability to successfully function in a fast paced, service oriented environment
Experience in understanding and usage of computers as well as the ability to learn applications relevant to the position
Organization: St. Vincent Healthcare, Billings, MT
We reveal and foster God's healing love by improving the health of the people and communities we serve, especially those who are poor and vulnerable.
Inspired by our faith,
•We will be distinguished as the premier person-centered health system and trusted partner.
•We will share accountability with clinicians and other stakeholders to coordinate care across all settin...gs and improve access, quality, health outcomes, and affordability.
•We will grow as community-based health networks to serve more people in partnerships with others who share our vision and values.
Caring Spirit - We honor the sacred dignity of each person.
Excellence - We set and surpass high standards.
Good Humor - We create joyful and welcoming environments.
Integrity - We do the right thing with openness and pride.
Safety - We deliver care that seeks to eliminate all harm for patients and associates.
Stewardship - We are accountable for the resources entrusted to us.