RN Outpatient Case Manager - Rio Grande Valley, TX
February 2, 2018
Rio Grande Valley, Texas
The primary responsibility of the Case Manager is to identify, screen, track, monitor and coordinate the care of patients with multiple co-morbidities and/or psychosocial needs and develop a case management plan of care. They will interact and collaborate with interdisciplinary care team, which includes physicians, transition care managers (i.e., UM inpatient case managers), referral coordinators, pharmacists, social workers, and other educators and nurses. The Case Manager also acts as an advocate for members and their families linking them to other members of the care team to help them gain knowledge of their disease process and to identify community resources for continued growth toward the maximum level of independence. The Case Manager ill participate in integrated care team conferences to review clinical assessments, update care plans and determine follow-up frequency with the team. The Case Manager performs telephonic and face to face assessments. Primary Responsibilities: Conducts initial assessments within designated timeframes on patients identified as having complex case management needs (assessment areas include clinical, behavioral, social, environment and financial) Collaborates effectively with integrated care team to establish an individualized plan of care for members. The integrated care team includes physicians, case managers, referral coordinators, pharmacists, social workers, and other disease educators. Develops interventions to assist the member in meeting short and long term plan of care goals Engage patient, family, and caregivers to assure that a well coordinated treatment plan is established Prioritize care needs, set goals and develop an initial plan of care that also addresses gaps and/or barriers to care and uses evidence-based practice as the foundation Make outbound calls to assess member health status, identify gaps or barriers in treatment plans Provide member education to assist with self- management goals Make referrals to outside sources Educate members on disease process or acute condition Coordinates and attends member visits with PCP and specialists as needed in special circumstances On a limited bases, a physical assessment may include taking of blood pressure, heart rate, respiratory assessment: Rate, effort, pulse oximetry, peripheral circulation and skin checks on exposed skin, foot checks for edema and skin integrity, home safety evaluation Seeks ways to improve job efficiency and makes appropriate suggestions following the appropriate chain of command Performs all duties for internal and external customers in a professional and responsible manner having fewer than two complaints per year Enters timely and accurate data into designated care management applications and maintains audit scores of 90% or better on a quarterly basis Adheres to organizational and departmental policies and procedures Takes on-call assignment as directedMaintains current knowledge of health plan benefits and provider network including inclusions and exclusions in contract terms With the assistance of the Managed Care/UM teams, guides physicians in their awareness of preferred contracts and providers and facilitiesAttends educational offering to keep abreast of change and comply with licensing requirements and assists in the growth and development of associates by sharing knowledge with others Participates in the development of appropriate QI processes, establishing and monitoring indicators Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations Performs all other related duties as assigned
Required Qualifications:Education required: Bachelor's degree in Nursing, or Associate's degree in Nursing and Bachelor's degree in related field, or Associate's degree in Nursing combined with four or more years of experienceRegistered Nurse with current licensure to practice in the applicable state Case Management Certification (CCM) or ability to obtain CCM within one year of employment Diverse clinical experience with five or more years experience in caring for the acutely ill patients with multiple disease conditions Three or more years case management experience Knowledge of utilization management, quality improvement, discharge planning, and cost management Strong organizational skills and multitasking abilities Ability to solve complex problems; critical thinking skills Strong verbal communication skills Possess planning, organizing, conflict resolution, negotiating and interpersonal skills Proficient with Microsoft Office applications including Word, Excel, and Power Point Independent problem identification/resolution and decision making skills Must be able to prioritize, plan, and handle multiple tasks/demands simultaneouslyPreferred Qualifications:Certified Diabetes Educator, or Certified Case Manager preferred Experience working with psychiatric and geriatric patient populations Bilingual (English/Spanish) language proficiencyMake a difference in countless lives, starting with your own. Join us and start doing your life's best work.(sm)Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.SM This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Internal Number: 744483
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.