Responsible for working as a team member to establish and maintain the collaborative and positive tenor of the residential team. Responsible for the direct care of program youth. Demonstrates an understanding of and commitment to the mission and core values of Teen Living Programs. Reports directly to the Belfort House Manager.
The following duties are the essential functions of this position. A Belfort House Case manager will perform these essential functions with or without requested reasonable accommodation.
Case Planning and Management
Coordinates and conducts Belfort House client move-ins and intakes, as assigned.
Coordinates and conducts, as appropriate, a comprehensive assessment process for assigned clients.
Develops and monitors, in partnership with the client and residential team, a regularly reviewed action plan.
Works in collaboration with residential team and clients to determine most appropriate housing and secure placement.
In consultation with residential team provides case management services, which include monitoring clients’ housing needs, education, employment, physical and mental well-being and makes referrals as needed, unless otherwise directed.
Identifies and coordinates the resources for direct medical, clinical and psychiatric care of program youth. Ensures all parties are kept well informed about the medical and psychiatric needs of the youth, and completes referrals in a timely manner.
Coordinates with clients to ensure attendance at and participation in appointments, meetings, and activities.
Works in collaboration with residential team to coordinate clients’ support needs.
Meets weekly for individual case management with each youth on assigned caseload.
Conducts weekly review and audit of client behavior accountability protocol, as assigned.
Community Supported Space
Works 3 weekly community shifts which may occur during morning and/or evening hours (includes one weekend shift), and has 2 office days per week. Provides general supervision and appropriate intervention in the community supported space.
Conducts 1-2 educational and personal development groups per week on the units in coordination with other staff and/or volunteers in consultation with the Belfort House Manager.
Completes all required shift, case management and activity documentation.
Provides life skills training on the units both formally (in groups) and informally. Works with each client on basic life skills and daily issues impeding their progress toward self-sufficiency.
Conducts one group life skills class per month and one group community meeting per quarter.
Manages any crisis and/or emergency that may occur on the units with clients.
May accompany youth on activities and presents proper activity documentation to include receipts.
Documents and maintains medication protocol.
Assists youth with maintaining cleanliness, completing daily chores, and cooking.
Writes clear and concise shift notes and maintains daily logs on all youth.
Provides telephone or in-person screening to homeless/runaway/or precariously housed youth that are requesting service.
Provides appropriate referral and placement services to callers contacting 24 hour crisis line services.
Coordinates and conducts the intake and placement of homeless residents in temporary basic center program and/or transitional living program.
Responds to all shift emergencies and effectively completes all documentation.
Works as a part of a team environment by providing support and assistance whenever needed.
Timely prepares and submits all required forms and statistical reports. Maintains documents regarding participant’s cooperation, daily activities and other records in compliance with agency and external policies, procedures and applicable licensing standards.
Follows agency policies and procedures for the obtainment of information and provision of services to clients.
Participates in program planning and evaluation.
Participates in and contributes to regularly scheduled supervisory and team meetings.
Participates in weekly on-call rotation with other staff. Ensures availability to arrive on site within 60 minutes to deal with crises.
May be called upon to participate in FIT interviews.
Provide on-going support and supervision for all volunteers and their tasks.
Performs other duties as assigned.
Education and experience
Bachelor’s degree (degree in Social Work preferred) or related field
5 years’ experience in related field preferred
1 year working with youth required
Strong oral and written communicator
Demonstrates consistent business ethics and integrity in all of their actions
Exceptional organizational skills regarding schedules and work product
Displays a passion and commitment in their work with the clients
Able to manage well in an ever changing, fast paced environment
Solid team player, critical thinker and problem solver
Is flexible with their work schedule to meet the needs of the clients and agency commitments (including but not limited to training and meetings)
Proficient with automation (including but not limited to, Microsoft Office, ETO data entry, etc.)
Has a valid driver’s license and clean driving record and is willing to drive the agency vehicle when requested – Following background check, MUST be insurable under the agency’s insurance coverage, otherwise disciplinary action up to and including termination will occur
Has physical capability to lift 25 pounds.
Must be able to climb stairs and short ladders on frequent, daily basis.
About Teen Living Programs
Teen Living Programs is a non-profit organization that has supported and strengthened Chicago’s most vulnerable young people for nearly 40 years. We are the only agency in the city to focus solely on 14-24 year olds who are experiencing homelessness; and we offer comprehensive, year-round services to address everything from emergency needs and housing to education, job readiness, and embracing a healthy lifestyle. Our services are available on Chicago’s south side, in neighborhoods of high poverty and violence and where critical supportive services are lacking.
To create a world where all youth have a safe home, are valued, supported, and provided with everything they need to reach their full potential.
Teen Living Programs builds community, hope and opportunity for youth who are homeless. We address their immediate needs and help them achieve independence and stable housing.
Generosity - We believe in being open, patient, accepting, respectful, and giving without expectation.
Courage - We invite risk and investment from all our partners in order to aspire, strive, and succeed.
Accountability - We drive impact, work in collaboration, ...and deliver meaningful outcomes with honesty, fairness and transparency.
Transformation - We foster curiosity, energy, innovation, and growth in a safe and affirming environment.
Community Impact - We strive to create lasting societal change through shared responsibility, inclusion, cooperation, and celebration.