North Side Housing & Supportive Services Job Announcement
Job Title: Permanent Supportive Housing Case Manager
Program: Permanent Supportive Housing
FLSA: Full-Time Non-Exempt
Reports To: Director of Supportive Housing and Daytime Programs
Direct Reports: None
Job Summary: This position is responsible for providing comprehensive, individualized case-management services to clients residing in North Side Housing and Supportive Services (NSHSS) scattered site housing programs. Responsibilities include conducting monthly home visits, conducting office visits, creating individualized services plans, and connecting clients to resources. This position is located at our main office in the Ravenswood neighborhood, but requires travel throughout the city in order to complete home visits. Salary: $33,000-$37,000.
Maintains a case load of no more than 25 participants.
Articulates admission criteria to clients and external referral sources; Uses NSHSS criteria and program scopes to determine is client is eligible for services.
Through a strength-based approach conducts thorough annual assessments and written service plans.
Conducts monthly home visits to ensure housing stability, complete service planning, develop life skills, and foster emotional support through a trauma informed approach.
Match clients to appropriate ancillary services (i.e., medical care, mental health services, employment services, food) which provide appropriate care in a geographically and culturally accessible way.
Performs crisis prevention and intervention as needed. Reports critical client care issues or service provider issues to direct supervisor.
Works to engage participants in the program with the intent of stabilizing clients and maximizing retention.
Maintains clients’ files. Performs written and electronic recordkeeping as required by internal and external funders.
Acts as a liaison between landlords/property managers and clients, coordinating applications, move-ins, inspections, and eviction prevention.
Actively participates in weekly supervisions, program meetings, and agency staff meetings.
Attend trainings, conferences, and/or seminars and applies skills learned to NSHSS clinical service delivery.
Performs other related duties as assigned.
Commitment to the mission of North Side Housing and Supportive Services.
Bachelor’s degree in a related field required.
Endorses a Trauma-Informed, Strength-Based practice model that integrates Harm Reduction and Motivational Interviewing.
Experience working with individuals with mental illness and/or substance use.
Experience working with the homeless population preferred.
Experience working with landlords and property management companies preferred.
Spanish language proficiency a plus.
Ability to manage multiple responsibilities, projects, and deadlines concurrently.
Ability to work in an interdisciplinary team approach model, taking individual responsibility and autonomy while also working well in roles leading and serving as part of a team.
Strong written, organizational, communication and presentation skills. Intermediate computer skills.
Valid driver’s license, with safe driving record and valid insurance.
APPLICATIONS WITHOUT A COVER LETTER WILL NOT BE REVIEWED.
Additional Salary Information: Based on experience and education.
About North Side Housing and Supportive Services
Our mission is to end homelessness in the lives of individuals by providing housing and comprehensive supportive services. We also strive to eradicate the conditions that cause, contribute to and exacerbate homelessness.
In 1983, members of three congregations along with other Lakeview citizens concerned about the issue of homelessness in the Lakeview community started an overnight, emergency shelter located in the lower levels of the Lake View Lutheran Church and Wellington Ave. United Church. The two sites provided a temporary “home” to hundreds of men and women over the years. Later, the agency began to serve only men in the Lakeview Lutheran Church site as a result of cuts in the initial funding.Today, North Side Housing and Supportive Services (NSHSS) is a comprehensive human services agency focusing on ending and preventing homelessness. Because homelessness is a complex issue, NSHSS provides an array of services to our consumers to help our consumers address a wide range of difficult issues and achieve self-sufficiency. Respect and empathy are as important in rebuilding lives as food, housing and supportive service. Dedicated staff and volunteers empower our consumers with skills and motivation.