Overview: The Holocaust Case Manager will meet with individual Holocaust survivors and family members to review personal care and/or chore service and assure that client is receiving quality, efficient and dependable care. Case Manager assists clients in accessing any benefits, both public entitlements and reparation from Germany and connect clients with appropriate services.
Duties Include, but are Not Limited to:
Make home visits to each client on a regular basis; length of time between visits is determined by client’s level of need.
Perform strengths-based assessment of client situation including financial, housing, mental status and current entitlements. Complete the Claims Conference Diagnostic Assessment Form and other paperwork for clients as needed.
Determine if any immediate needs and assist client with those needs as a priority.
Make referrals as needed, for example, Department of Social Services, local housing authority for Section 8 rental application. Assist clients with these processes
See clients for one-time visits who are not on home care but are requesting an EAP grant, as needed.
Convene twice yearly meetings of the agency’s Holocaust Survivor Advisory Committee
Work in collaboration with agency clinicians who see mutual clients for therapy, work in collaboration with Care at Home for agency clients who use CAH (at JFS Hartford only) and make referrals to both services as needed.
Assist with applications for reparation along with State Coordinator (supervisor.)
Assist with intakes and calls from clients, as available
Attend in-service training, workshops, and staff meetings.
Maintain a written case record for each client where all paperwork is kept in a predetermined order. Record accurate case notes of all actions taken on behalf of client and all interactions with client and family.
Enter information into the program database, Diamond, especially in the client management section and the DAF application.
Abide by NASW Code of Ethics and agency policies and procedures.
Carry out other responsibilities as assigned by the State Coordinator of Programs for Holocaust Survivors
Knowledge and Abilities Required
Compassion and empathy for people of all backgrounds and cultures, and ability to maintain a respectful and welcoming attitude toward differences in cultures and values. Understanding of trauma, particularly the unique experiences and issues of Holocaust survivors
Ability to understand and follow the multiple requirements of the allocations from the funder
Comprehensive knowledge of community resources and entitlement programs
Ability to prioritize duties and multi-task; work independently
Create and update a complete written case management record for each client in a timely manner
Participate in Performance and Quality Improvement measurements, outcomes, and improvement plans for program
Excellent organization and communication skills
Computer skills and expertise in Microsoft Office programs and in web based applications; ability to generate client statistics as instructed
Ability to collaborate with other staff members at JFS and with other agencies to deliver effective services; work as member of a team
Employee will be sensitive and responsive to the ethnic, racial , cultural, religious and national diversity in the organization’s service population and among its employees.
Education and Experience
Minimum of an undergraduate degree from an accredited institution in social work or a related human-service field
Minimum 2 years of experience as a case worker or another position involving direct client advocacy, case management and/or counseling
CT driver license and a reliable vehicle, ability to travel to clients’ homes throughout assigned portions of the state
Additional Salary Information: 14 hours weekly at start to increase to 20 hours weekly.
Internal Number: 418
About Jewish Family Service of Greater New Haven
Jewish Family Service of Greater New Haven, Inc. is a private, non-profit social service agency serving individuals and families throughout the Greater New Haven area.