The Scattered Site Case Manager is responsible for ensuring that the emotional and social needs of formerly homeless families and individuals are met and maintained in accordance with applicable legal and organizational policies, procedures, guidelines and regulations. This is a full-time position with some evenings and weekends required.
ESSENTIAL JOB FUNCTIONS Program Delivery, (75% of time)
Provides comprehensive home-based case management services to all clients and their families to support stabilization in permanent housing, maintenance or increase of income, and increase in skills and resources
Complete intake, assessments, service plans, annual progress assessment, benefits assessment.
Provide life skills instruction in formal and informal settings, including, but not limited to financial literacy, tenant education, parenting education, and health/wellness education, and other skill development as needed
Collaboratively develops and updates individual service plans with clients, provides encouragement, education, and advocacy toward clients’ individual goals
Provides or supports mediation for issues that arise between client and landlord, family, or other third parties
Utilizes motivational interviewing and harm reduction strategies to support movement toward housing stability, increased skills and income, and achievement of personal goals
Provide crisis intervention as needed
Connects clients to community resources and completes referrals for appropriate services identified in progress notes or service plans
Transports clients in personal vehicle as appropriate
Assists in the development of linkage agreements with service providers
Coordinates with Advanced Practice Nurse as needed
Fills vacancies using the Chicago Central Referral System
Provides housing location and landlord outreach to assist clients in locating appropriate housing, or relocating as needed
Orients new clients to the rights and responsibilities of tenancy
Develops relationships and collaborates with other social service providers to develop in-kind resources and joint programming
Participates in inter-disciplinary team meetings to collaborate on residents’ progress
Distributes transportation assistance, food assistance, and donated goods in accordance with agency policy
Provides crisis intervention for residents during the evening as well as weekend
Conducts follow up with past clients in accordance with HMIS guidelines
Program Administration (25% of time)
Documents all client contacts and all services provided in progress notes
Maintains updated paper files in neat and legible condition
Completes all required paperwork in an accurate and timely manner, including but not limited to: assessments, service plans, contact weekly support sheet, compliance form, and matching gifts form
Completes timely and accurate data entry into HMIS and any additional database as needed according to agency policy.
Recertifies residents annually: completes Facing Forward lease, tenant profile, income computation certification, calculation of eligible income, rent form, inspection, and rent reasonableness
Completes closing documentation including final service plans, closing form and HMIS
Uses email and other technologies to communicate with staff and others and to efficiently complete work assignments
Protects the organization’s value by keeping information confidential
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks, participating in professional organizations
Performs other duties as assigned; including but not limited to cleaning of office space and common areas, sorting donations, additional reporting and data entry responsibilities, and facilitating special events
Attendance at staff meetings as required
Attendance at special events as directed by supervisor
Education: Bachelor’s degree in Counseling, Psychology, or Social Services from an accredited college or university AND
Experience: Minimum one year clinical or case management experience, field work experience strongly preferred
Skills and Abilities:
Proficient in use and knowledge of Microsoft Office and general office equipment; strong interpersonal and communication skills with the ability to work effectively with persons who may be ill, disabled, emotionally upset and/or hostile; ability to show empathy and remain nonjudgmental; ability to make independent judgments; and, ability to manage multiple tasks, training or certification in Motivational Interviewing and Harm Reduction
Certification/License: Valid driver’s license Working Conditions and Physical Requirements:
Travel between client residence and assigned location(s)
Work is normally performed in office or client residence
Conducts independent home visits
Sitting for extended periods is required
Intermittent physical activity including standing, walking, bending, climbing stairs, lifting (less than 10 pounds)
Normal manual dexterity and hand-eye coordination
Corrected hearing and vision to normal range
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the position.
This description provides a summary of the major duties and responsibilities and is not an exhaustive list of the duties and responsibilities. The employee holding this position may be required to perform additional duties to meet the needs of the organization.
Facing Forward to End Homelessness' mission is to end homelessness for families and individuals by offering home, help and hope. Facing Forward provides permanent housing, education, advocacy, and social services.