RN Operational Manager-Care Management – Case Management – Orlando
Florida Hospital Orlando seeks to hire an Operational Manager who will embrace our mission to extend the healing ministry of Christ.
Located on a lush tropical campus, our flagship hospital, 1,368-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.
The goal of Case Management is to promote quality patient care via effective discharge planning and efficient, value-based utilization of health care resources. The case management team provides a comprehensive and collaborative process which assesses, plans, intervenes, facilitates, and advocates for the needs of patients and their families.
Manage and lead daily Care Management operations at location(s). Serves as primary point of contact for Executive Leadership and other departmental managers. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Excellent organizational, analytical and problem-solving skills
Effective oral and written communication skills, with the ability to articulate complex information in understandable terms to all levels of staff
Effective computer skills, particularly Microsoft Office Outlook, Word, Excel
Ability to work in a matrix-management environment to achieve organizational goals
Knowledge of Cerner; NaviHealth; Suncare; EOS: FirstLook; and Qlikview (Preferred)
Knowledge and skill in using CNO dashboard (Preferred)
Bachelor's Degree in Social Work, Nursing or other healthcare related field
One (1) year leadership experience
Three (3) years' experience in the functional area
Licensure, Certification, or Registration Required:
Accreditive Care Management (Preferred)
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Accountable for communicating achievement of campus goals and imperatives
Responsible for daily progress of operational imperative deployment
Provides management of daily operations and maintains department budgets and labor
Manages the recruitment, retention, training, and competence of staff and analysts. Ensures the accuracy, timeliness, reliability, frequency, level-of-detail of staff work product.
Builds and maintains relationships across multiple disciplines to achieve common goals
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Operational Manager-Acute Care Management opportunity with Florida Hospital Orlando and apply online today.
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.