Under direction of the Support Service Coordinator & Program Director the Case Manager will assist residents on an assigned caseload to remain stable in their housing by providing case management, referral, and follow up; the Case Manager will also assist in developing relationships with external organizations that provide services to families.
Provides advocacy, assessment, and case management services to individuals and families through face to face contact.
Conducts outreach and intake as assigned.
Develops case management plans to assist clients in addressing such issues as personal and family adjustments, finances, employment, education, food, clothing, housing, physical and mental health, and substance use.
Refers program participants to community resources and other organizations as appropriate.
Responds in a timely manner regarding all requests (written and verbal), and completes forms and case records accurately. Submits such documentation within the designated timelines.
Helps clients modify attitudes and patterns of behavior by increasing understanding of self, barriers, and how both play a role in achieving outlined goals.
Demonstrates adequate progress toward meeting performance benchmarks outlined by the agency, at the time of quarterly reviews and annual evaluation.
Participates and contributes actively in regular supervisory and team meetings, and trainings.
OTHER DUTIES AND RESPONSIBILITIES
Completes assessments when required for all family members assigned to caseload.
Develops agency approved Action Plans that address the stated needs of the family member based on face to face conversations and assessment tools.
Provides follow within the appropriate designated time frame and documents interactions and progress towards family goals in a clearly stated monthly case note.
Provides internal or external referrals to assist families in obtaining goals outlined in their individual action plans. This should include links to employment, education, childcare/youth services and other services that would allow them to remain stable in their housing.
Ensures families who are non compliant with their lease are provided necessary services or referrals to resolve their issue within the designated timeframe.
EDUCATION, EXPERIENCE AND/OR CERTIFICATION
Bachelor’s degree (BA) or equivalent in a related field of study from a four year accredited college or university.
Minimum five (2-3) years related work experience.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES
Ability to establish and maintain confidentiality.
Ability to work in diverse community settings with families from diverse cultural, ethnic, linguistic and economic backgrounds.
Ability to manage multiple and changing priorities.
Ability to interpret, explain and apply relevant regulations, policies and procedures.
Ability to communicate effectively, orally and in writing.
Ability to prepare clear, accurate and effective reports, correspondence and other written materials.
Ability to work in a team environment as well as independently.
EQUIPMENT AND SYSTEMS OPERATED
Personal computer and demonstrated computer literacy including knowledge of Word, Excel, and related applications including email and internet search.
Knowledge and understanding of data tracking systems and navigation.
ADDITIONAL WORKING CONDITIONS
Background check/clearance may be required.
Available to work 9am-5pm, as well as some evenings and weekends.
Work environment consists of both indoor office activities; and community work, including visiting the resident at off-site locations such as their home or place of employment or other location designated by the resident. Walking and or climbing stairs will be required.
Frequent travel to various work locations in all weather conditions. Must have own transportation.
Appointees will be required to possess a valid driver's license, a clean driving record and carry Illinois state minimum insurance, employee mobility is necessary to perform essential duties of this position.
Additional Salary Information: Salary plus benefits, including employer paid health insurance
About Near West Side Community Development Corporation
Since 1988, the Near West Side Community Development Corporation has been organizing and providing supportive services to low- and moderate- income residents in the West Haven community of the City of Chicago.
Near West implements the following services for residents: provides programming in the areas of job preparation, life skills training, and financial literacy; offers social services to residents in public housing; maintains and develops the area’s commercial corridor; offers permanent housing to residents who would otherwise be homeless; implements youth programming focused on athletic, artistic, and academic activities.
In addition to offering wrap-around services, Near West promotes civic engagement among community members as the lead agency for the New Communities Program under the Local Initiative Support Corporation/Chicago. Near West works with residents to develop, design, and execute sustainable strategies for the comprehensive development of the community. Over the past 10 years, Near West has carried out strategies in rebuilding the neighborhood’s social infrastructure, improving the physical and aesthetic identity, improving access to education for everyone and attracting more jobs to the area.