Diversity and Inclusion Case Manager, Office of Equal Opportunity
New York University
October 5, 2018
New York, New York
Posting Number 2018-5132 Location US-NY-New York Posted Date 2018-10-02 Union N/A School/Division Office of the Chief of Staff (WS1042) Department Name : Office of Equal Opportunity FT/PT Full-Time
The Diversity and Inclusion Case Manager reports to the Director of Investigations/Deputy Director of the Office of Equal Opportunity (OEO) and serves as a member of a team that provides administrative, educational, and intellectual leadership to support the University's Equal Opportunity (EO) programs and compliance with Title IX of the Education Amendments Act of 1972. The Diversity and Inclusion Case Manager serves as the primary respondent to calls and inquiries that come in through the Office of Equal Opportunity service hotline from members of the University community (students, faculty, and staff) and third parties by actively listening to concerns raised about inclusivity, marginalization, and incidents of intolerance, discrimination and harassment; assessing the circumstances following telephone or inperson conversations and making appropriate recommendations; playing an 'ombudsperson' and 'case manager' role to ensure the effective stewardship of issues raised; and following up with stakeholders and complainant parties.. The incumbent will also ensure the quality control and effective recordkeeping of data, information, or the disposition of reports related to sensitive matters and complaints, including analyses requested by senior leadership, University stakeholders, or outside parties.
Required Education: Bachelor's degree
Preferred Education: Master's Degree in Social Work, Master's in Higher Education Administration, or related discipline
Required Experience: 2+ years of relevant experience with sensitive and complex case-management. Must include demonstrated experience assessing disparate facts and complex issues to develop actionable recommendations for independent action or escalation to appropriate parties.
Required Skills, Knowledge and Abilities: Excellent interviewing, listening and writing skills. Strong interpersonal skills and ability to manage and mediate interpersonal conflicts. Ability to handle highly sensitive and confidential topics with a high degree of professionalism. Must have demonstrated abilities in interpersonal relations, discretion, and interactions with diverse populations and perspectives. As the position requires answering a phone line and conducting in-person intake interviews, the ability to be in regular attendance outside of standard business hours (including evenings) is essential. Knowledge and specialized training in issues of diversity, social justice, and cultural competence.
Preferred Skills, Knowledge and Abilities: Training in conflict management and dispute resolution. Knowledge of Title IX of the Education Amendments Act of 1972 and other Federal, State and City discrimination laws.
Founded in 1831, New York University is now one of the largest private universities in the United States. Of the more than 3,000 colleges and universities in America, New York University is one of only 60 member institutions of the distinguished Association of American Universities.