Orlando seeks to hire a Social Worker - BSW who will embrace our mission to extend the healing ministry of Christ.
Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.
The Care Management Department is located in every campus throughout the Florida Hospital system. Our objective is to create a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for services to meet an individuals and family's comprehensive needs. Care Management is an integrated department with physicians, clinical/nursing teams, ancillary departments and the revenue cycle teams. Care management meets the needs of our patients, families and significant others throughout the care continuum including the post-discharge needs.
Monday - Friday; 8:30am – 5:00pm
Under the general supervision of the Director and/or Manager, in collaboration with the RN Case Manager, works with the patient/family, physicians, interdisciplinary team and external agencies, the Social Worker-BSW ensures the patient's progress along the continuum in an efficient and cost–effective manner. Works to ensure the establishment of a home support system or alternative living placement plan which is realistic in relation to the patient's present circumstances and facilitates positive outcomes in collaboration with the healthcare interdisciplinary team and available community resources with a focus on enhancing the capacity of people to address their own needs. Provides support and crisis intervention for patients and significant others in relation to such issues as domestic violence, advanced care planning, adoption, financial resourcing. The Social Worker-BSW, in collaboration with the RN Case Manager, is responsible for identifying and initiating the most efficient discharge plan to expedite the patient transition to the next appropriate level of care and to reduce length of stay. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Ability to communicate effectively with diverse populations
Ability to function in a stressful and fast-paced environment
Interpersonal skills that promote teamwork
Critical thinking and problem-solving skills
Knowledge of and ability to utilize in-house and external resources
Flexibility in prioritization
Ability to multitask
Ability to analyze complex technical data and complex interpersonal dynamics in brief time
Effective organizational skills
Significant knowledge and understanding of availability of community and post-acute resources
Proficiency in the daily use of standard office equipment such as computer, phone, fax, pager, copier etc. and skill in utilizing Microsoft Word and Outlook tools
Bachelor's degree in Social Work
Acute hospital experience (Preferred)
Licensure, Certification, or Registration Required:
Case Management certification highly desirable (preferred) - ACM (Accredited Case Manager), CCM (certified Case Manager)
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Coordinates with the RN Case Managers for post-discharge arrangements and advocates for the patient in obtaining and negotiating resources to meet patient needs, as necessary.
Interviews patients/families to complete a thorough and timely psycho-social assessment and to evaluate current support systems available to the patient and family.
Completes assessments, per department standards, based upon information from multiple sources including the patient, family, nursing staff, physician, as well as information discussed in multi-disciplinary rounds. Documented assessments confirm an understanding of the patient's functional status and psycho-social needs.)
Collaborates with the RN Case Manager to address barriers that may impact or delay the patient's discharge plan.
Prepares for and participates in multi-disciplinary rounds on assigned nursing unit for the purpose of updating the team on the discharge plan/needs and to identify potential social work referrals. Appropriately prioritizes cases according to assessed needs.
Performs discharge planning/post-acute care coordination to include: a. Acute rehabilitation placements b. New nursing home or skilled nursing placement c. Psychiatric or substance abuse placements d. Cases involving active psychiatric conditions e. New dialysis f. Acute care transfers g. Abuse cases h. Hospice referrals and placements i. Legal issues: adoptions and guardianship cases in collaboration with legal counsel j. Specialty program participation (transplants) k. Assistance with Advance Directives, as necessary l. Community resource needs m. Financial issues/funding for post-acute needs/identifying possible MA eligibility cases with appropriate referrals
Provides patient/family education, adjustment-to-illness counseling, grief counseling and crisis intervention. Provides education to patients/families/caregivers regarding resource options and coping with diagnosis, treatment and prognosis.
Works in collaboration with hospital and community agencies to obtain needed services and resources for patients/families/caregivers.
Adapts quickly to changes in patient status and will update the assessment and discharge plan as the patient's situation warrants. Stays abreast of changing social work clinical trends, regulatory matters and third party payer requirements related to discharge planning and precertification of aftercare benefits.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Social Worker - BSW opportunity with Orlando and apply online today.
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.