This position will remain open until a suitable candidate is identified.
Reporting directly to the Vice Chancellor of Student Affairs, the Director of Case Management Services (CMS) is responsible for the strategic planning, development, implementation and management of a broad range of undergraduate and graduate students' case management services, programs and initiatives that align with the University's strategic plan and Student Affairs' goals. The position functions with a high level of autonomy and is accountable for the outcome of complex student cases and efforts. Responsible for the supervision and training of professional and support staff, including overseeing the day-to-day operations of the units and managing an operating budget in excess of $500K.
The Director of CMS is responsible for overseeing and addressing a broad range of complex student issues, campus climate concerns and has a collaborative relationship with campus partners and participates in the development and implementation of campus-wide Student Affairs' strategic goals and objectives. The position functions as an advocate for campus-wide programs and resources to meet student needs and works with campus leaders (such as Student Life Units, Student Affairs, Academic Affairs Unit, staff and faculty, community agencies, donors, etc.) to address the needs of campus community. Ensures policies and procedures are consistent with campus-wide policies and in compliance with state and federal regulations. Serves on committees, task forces, hiring search committees, and collaborates with other university offices and programs for the benefit of students. Acts on behalf of the Vice Chancellor of Student Affairs as requested and participates on campus wide initiatives on all matters related to the CMS and programs.
Must be available to work evenings/weekends for crisis response.
Bachelor's degree in education, counseling, psychology or related field plus minimum of 7 years of work experience in case management, counseling, student personnel services and progressive supervision and managerial experience in an academic setting or the equivalent combination of education and experience. Master's degree in psychology, social work, counseling, or related field from an accredited institution preferred.
Thorough knowledge of Student Affairs / Student Life specialization. Knowledge ofbehavioral intervention team policy and procedures and ability to work with a broad variety of difficult cases. Solidknowledge of undergraduate and graduate student development theories to explain college student behavior,including psychosocial theories, cognitive/structural theories, and ecological and integrative theories
Strong knowledge of advising and counseling techniques. Skilled in directing, evaluating, and implementing case management services for individuals with multiple personal and life challenges (preferably in ahigher education setting). Experience in working with behavioral assessment teams or similar groups and managing coordinated responses to crisis situations. Thorough understanding of the developmental tasks appropriate to undergraduates students, with a corresponding ability to conceptualize and implement programs to meet a variety of students needs in a variety of developmental areas. Proven ability to manage crisis and emergency situations.
Skills in monitoring / assessing people, processes or services, to make improvements. Demonstrated experience and skill to routinely monitor production and quality of work being produced by staff and set performance standards,observing behavior, providing objective feedback, counseling, and implementing corrective action as needed to mediate disputes or otherwise help to resolve conflicts and to provide effective leadership/coaching/mentoring.
Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do. Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance. Self-motivated and able to manageindependent projects, as well as to collaborate effectively with others.
Ability to communicate, engage and develop rapport with individuals of diverse cultural, social, andreligious backgrounds, and varied age, gender, and sexual orientation. Must be able to demonstrate respect andintegrate cultural sensitivity when providing services.
Ability in problem identification, reasoning, ability to develop original ideas to solve problems, persuasion, leadership, and intercultural competence. Demonstrated experience and skill to assess staff capabilities and work
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