To provide direct Care Management Services, to a defined patient population, while providing supervisory services to the Case Management & Social Work staff. The Care Management Supervisor will provide on-going support to the department. The department Manager and Director will assist in the direction and education of all phases of the Care Management process. The Supervisor will be held accountable to work in a collegial manner with patients, physicians, staff, consultants and all ancillary departments. Will have the responsibility for the direct oversight/supervision of department-based teams; coordinates special departmental projects to include patient and staff satisfaction, length of stay reduction, and service delivery improvement.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Maintains a partial assignment; supports departmental activities for members of the Care Management team at any Christiana Care Health System campus. Identifies and resolves team issues.
Works with the patient, family, and other members of the health care team to formulate a discharge plan that provides the patient services in the appropriate post-acute care setting.
Gathers and assesses information regarding the patient's physical needs, mental status, family support system, financial resources, and available community and governmental resources.
Utilizes assessment skills to develop a comprehensive care management plan that addressed the patients' identified needs.
PTO, disability time, and FMLA oversight to insure that staffing is optimal to meet service needs for all staff located at any Christiana Care Health System campus.
Provides direct supervision to department staff, at any Christiana Care Health System campus location, to include orientation, mentoring, coaching and evaluation.
Evaluates staff development opportunities and competencies and performs management and evaluation tasks for all Care Management staff.
Coordinates and initiates training/orientation programs for staff; coordinates ongoing educational presentations – in cooperation with other members of the department and the Staff Development and Education Committee.
Maintains employee files in cooperation with the department Manager/Director.
Communicates and interacts with internal/external customers of the department, including Information Services, Fiscal Services, Ancillary departments, Third Party Payers, community social service agencies, health care facilities, CMS/QIO, and liaisons with the Department of Nursing.
Assist in the coordination and schedules meetings to support the needs of staff members and improve department service delivery.
Assists in the preparation, review, and monitoring of departmental budgets in cooperation/coordination with the departmental Manager and Director.
Participates in the development and maintenance of departmental policies and procedures.
Participates in Performance Improvement activities specific to departmental functions, system-wide initiatives and, regulatory guidelines.
Prioritizes incoming requests/needs and forwards to the Director or other Supervisor(s) as needed.
Performs/completes other related duties as requested.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Master in Social Work (or related field) or BSN in Nursing (Masters preferred)
Master in Social Work; newly graduated from school with Acute care practicum experience.
Minimum 5-7 year experience in health care environment; with at least 2 years serving in a leadership role
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge pertinent to the profession of Social Work, Nursing, Case Management, and Utilization Management, including but not limited to:
Knowledge of resources specific to the needs of the population with which they work
Ability to demonstrate Christiana Care Core Values: caring, excellence, integrity, leadership, service, teamwork.
Knowledge of community resources, state and federal programs.
Knowledge of Medicare and other regulatory guidelines
Knowledge of end of life/ palliative care support services
Knowledge of utilization management principles
Knowledge of Performance Improvement process
Skilled in oral and written communication
Ability to meet productivity guidelines.
Ability to use computer systems for data input and retrieval
Ability to collaborate with clinicians and administrative staff
Ability to exercise tact, judgment and diplomacy
Ability to perform in a leadership capacity
Ability to provide education and training in an effective manner
Licensed Social Work credential is preferred at hiring. If licensing is not in place, must be completed within one calendar year of hire.
CCM/ACM Certification preferred. If certification not in place, willing to complete within one year of hire.
If RN- Licensed to practice in the State of Delaware required
Normal office duties; lifting or carrying less than 20 lbs. (packages, medical records, etc.), minimal travel required between entities of CCHS; walking to/from offices/campuses/sites and patient care areas.
Frequent in-house unit based exposure – patient contact Occasional travel between Christiana Care Health System campuses Travel, as required, to work related conferences
Internal Number: 47641BR
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.