We are currently seeking a motivated and experienced individual to provide case management and care coordination services at SPARC, a harm-reduction focused women's drop-in center in Baltimore MD. The Case Manager will provide general case management services for SPARC guests, including but not limited to: relationship building; needs assessments; goal setting and treatment planning; crisis intervention; internal and external care coordination; direct resource linkage; and progress monitoring.
SPARC provides general case management services, hosts a number of service providers in Baltimore (legal, healthcare, dental, etc.), and also serves as a communal space for women (showers, lockers, laundry, and a community space). The ideal candidate will be comfortable working in a fast-paced environment which prioritizes a harm-reduction framework and a strengths-based approach to client support. SPARC is a part of a study examining the effects of a community level intervention on female sex workers' HIV/STI risk.
The Case Manager will interact with a wide range of center staff (e.g., case managers, health providers, peer navigators, and volunteers), as well as clients, including sex workers and people who use drugs. This position reports to the Clinical Director.
Specific Duties & ResponsibilitiesRegister new guests by conducting intake interviews, completing necessary consent forms, and conducting guest orientations.
Assist guests in determining need, and eligibility for, internal and external therapeutic, medical, psychiatric, and social services.
Connect guests directly to service providers, including scheduling appointments, arranging for transportation to and from services, and sending follow-up reminders.
Research insurance information relevant to the referral process on behalf of guests. Assist guests with insurance enrollment, if needed.
Advocate for guests with medical and social service providers to reduce barriers and enhance access to care.
Follow up with referred guests, as needed, to ensure continuity of services and to evaluate the quality of care provided.
Maintain guest records and documentation by writing and reviewing case notes and logging progress toward goals.Communicate regularly with senior staff and faculty to provide progress reports, updates, and feedback.
Develop and facilitate support groups, topic-based workshops, and skill-based educational groups
Serve as the center's referral coordinator by overseeing the center's referral management system, and maintenance of a directory of community resources
Join night outreach team at least once per month to provide services such as referrals, HIV/STI education and prevention, and micro counseling to women
Plan and coordinate special events and guest programming at SPARC.
Articulate the mission of SPARC to visitors and external contacts and the larger community.
Assist with other Center duties, including, but not limited to, greeting guests, answering phones, and supervising community space, as needed.
Assist in the development and monitoring of Center social media accounts and website.
Support volunteer and outreach programs, as needed.
General clerical duties.
Other duties as assigned.
Bachelor's degree in social work or related discipline. Three years of related experience, preferably in case management.
Additional graduate level education may substitute for required experience, to the extent permitted by the JHU Equivalency Formula: 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Experience working with diverse populations including people who use drugs, sex workers, and LGBT persons strongly preferred.
Prior experience with community-based referrals and Baltimore City resources preferred, but not required. Successful candidates will undergo training sessions prior to working in the Center.
Special Knowledge, Skills, and Abilities
Possesses exceptional interpersonal, communication, and organizational skills.
Demonstrates self-management and ability to exercise independent judgment.
Thrives in a fast-paced environment—potentially with frequent interruptions—where multitasking is the norm, and where maintaining policies and procedures is essential.
Collaborates effectively with team members and other colleagues at all levels.
Maintains accurate, up-to-date files and records, and ensures confidentiality where relevant.
Hours for this position are: Mon - Wed 9:30 am - 6:30 pm Thursday - 9:30 am - 3:30 pm Friday - 9:30 am - 4:30 pm
Classified Title: Case Manager Working Title: Case Manager Role/Level/Range: ACRP/03/MB Starting Salary Range: $38,536 - $52,989 / Commensurate with Experience Employee group: Full Time Schedule: Monday - Friday with occasional evenings and weekends required Exempt Status: Exempt Location: 05-MD:School of Public Health Department name: 10001130-Research Projects Personnel area: School of Public Health
The successful candidate(s) for this position will be subject to a pre-employment background check.
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