The Assistant Director of Student Outreach & Support and Case Manager will serve as the primary non-clinical (non-confidential) advocate and case manager for students. The incumbent will work with students of concern to navigate University administrative processes, refer students to appropriate University and community resources, and advocate for student needs. The Assistant Director will regularly respond to inquiries from students, faculty, staff, parents, and members of the community; and educate faculty and staff on how to manage students of concern, including how and when to make appropriate referrals. The Assistant Director reports to the Associate Dean of Students. The incumbent supervises or co-supervises professional, administrative, graduate, intern, or student staff. The position is responsible for the following:
Managing the Respondent Support Services program.
Organizing and co-chairing the Students of Concern (SOC) Team.
Assisting in managing the Case, Assessment, Review, and Evaluation (CARE) Team.
Facilitating the Title IX Interim Measures process for students.
Overseeing Scrappy's Cupboard (food pantry).
Overseeing the Student Emergency Fund (SEF).
Overseeing para-professional Case Management Program.
Assisting in the coordination of crisis management and student safety for the division.
Facilitating the emergency housing process.
Overseeing and managing the Respondent Support Services (RSS) program.
Facilitating Title IX Interim Measures for respondents and pregnant/parenting students.
Serving as the representative for the Office of Student Outreach & Support on the Sexual Misconduct Response Team (SRT) and SMRVS Education Committee.
Serving on Department, Division, and University program initiatives and committees.
The Assistant Director may also serve as on-call for the Office of Student Outreach & Support on a rotating basis. The position plays a vital role in the development of a campus environment in which students learn and grow into positive, productive citizens. The ideal candidate will possess the following:
Excellent judgment with the ability to manage highly sensitive and confidential information.
Strong skills in the areas of conflict resolution, problem solving techniques, interviewing and investigation.
Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.
Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges, including the ability to handle complex issues of extreme sensitivity.
Skill in writing concise, logical, analytical reports to convey complex issues.
Ability to maintain neutrality and work under stress.
Demonstrated commitment to diversity and success in working with diverse constituencies, both domestic and international.
Strong and effective interpersonal skills; the ability to listen well and demonstrate sensitivity to and respect for individual needs.
Ability to work as part of a University-wide community to resolve complaints in a neutral and sensitive manner.
Ability to establish and maintain professional and productive working relationships with staff at all levels at the University.
Working knowledge of nondiscrimination laws and compliance regulations including Title IX, due process protections as they apply to Student Conduct proceedings, the Clery Act, VAWA and FERPA.
Demonstrated experience working with individuals who may be in distress and/or handling difficult interactions.
Demonstrated commitment to diversity and inclusivity, as well as the ability to work with a wide range of constituencies (staff, students, faculty, parents, and administrators) with diplomacy and tact.
Demonstrated commitment to working with multicultural populations, and an awareness of issues affecting women, minorities, and persons with disabilities.
Knowledge, experience, and training in handling issues related to gender-based violence.
Superior leadership and management skills, including interpersonal, organizational, and analytical skills.
Excellent presentation and training skills.
Internal Number: 175847
The University of Tennessee at Chattanooga is an engaged, metropolitan university committed to excellence in teaching, research, and service, and dedicated to meeting the diverse needs of the region through strategic partnerships and community involvement.