Chicago House empowers persons living with or vulnerable to HIV/AIDS to lead healthy and dignified lives, through housing and compassionate, client-centered support services.
CLASSIFICATION STATUS: Exempt
POSITION DESCRIPTION: Manage an assigned caseload of clients living with HIV/AIDS requiring comprehensive intensive case management, Ryan White Medical Case Management Services, and care coordination for the clients living in the Family Support and Independent Living Programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage an assigned caseload of clients living with HIV/AIDS requiring comprehensive, intensive case management, Ryan White Medical Case Management Services, and care coordination for the clients living in the Family Support and Independent Living Program.
Coordinate care between other service providers including, but not limited to: doctors, hospitals, insurance companies, and pharmacies.
Collaborate with program staff to assure quality care and to identify appropriate services for the clients.
Maintain a professional therapeutic relationship with the clients and practice trauma informed care and strengths based approaches.
Collaborate with clients to establish Individualized Service Plans using SMART goals every six months and review progress on their goals with them every 2 weeks.
Conduct intakes, psychosocial assessments, and self-sufficiency assessments within 7 days of the client being housed in the program.
Obtain Medical, Viral Load and CD4 testing results from medical providers every six months and document if attempts are not successful.
Collect information on medical insurance, financial, adherence to medical appointments, medications adherence, behavioral health and substance abuse, oral health, nutrition, transportation, and basic needs on an ongoing basis from the clients.
Provide and document referrals and link clients to other appropriate resources.
Create and maintain resource and referral networks.
Follow up with client’s service providers regarding referrals.
Coordinate service delivery in a timely manner.
Respond to issues effectively and timely.
Notify Chicago House Supervisor of complaints from clients.
Document activities regularly in progress notes within 5 days.
Enter Ryan White/ADAP eligibility assessments and Care Plans in Provide, the client database, every 6 months. Record activity as required in Provide (progress notes, appointments, referrals, services provided, transportation provided, test results, bill payment requests, change in client information including medications, and other activity as needed).
Protect the oral, written and electronic confidentiality of the client and follow HIPAA guidelines.
Participate in case conferences to sustain or improve client quality of life with the client providers.
Participate in blended management meetings between property management and program staff.
Provide referrals to others AIDS Service Organizations.
Maintain client files in accordance with the standards established by Chicago House and Social Service Agency, AFC, IDHS, HOPWA and additional funders.
Attend and participate in staff meetings and program events.
Attend Case Management meetings at Chicago House and the AIDS Foundation of Chicago as required and establish networking linkages with attending case managers
Report health and/or behavior changes of clients to the Residential Program Managers, Director of Residential Housing, and Manager RW Medical Case Management (as appropriate).
Complete trainings as required by the AIDS Foundation of Chicago and Chicago House.
Participate and help organize community meetings for clients at the residential buildings.
Attend events at residential buildings, such as monthly community meetings, game nights, family engagement nights, holiday events, etc.
This is an On Call Position. Staff are required to be on call 1-2 weeks per month.
Other duties as assigned.
Bachelor’s degree in Social Work or a Bachelor’s degree in a human service field with a minimum of 2 years case management experience. Master Degree in Social Work is preferred.
Commitment to Trauma Informed Care and Strengths Based Approaches.
Familiarity with HIV/AIDs, Mental Health, Refugees, Substance Use, and affirmative practice with LGBTQ individuals.
Ability to work cooperatively as a part of a team in a clinical and non-clinical setting
Participation in an on-call rotation during evenings and weekends
Ability to work a flexible schedule at times
Excellent oral and written communication skills
Excellent organizational and time management skills.
Excellent computer skills, including how to use effectively and easily Microsoft Windows, Outlook, Word, and Excel.
Team work oriented
Chicago House is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, sex assigned at birth, arrest record, HIV status, or any other characteristic protected by applicable federal, state or local laws.
*MUST INCLUDE BOTH COVER LETTER AND RESUME*
About Chicago House and Social Service Agency
Chicago House was founded in 1985 by a small group of community activists who saw that their friends and family members were losing their homes due to the financial, social and medical challenges associated with HIV/AIDS.
To provide community-based housing and supportive services responsive to the changing needs of individuals and families living with HIV/AIDS.
All Chicago House services are provided without discrimination, and are explicitly designed to respect and preserve the dignity and independence of all clients.