A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Office of Student Support and Accountability (OSSA) promotes student development and enhances the experience of undergraduate and graduate students through programs, services, partnerships/connections, and policy development that facilitates the successful navigation of campus life and promote an inclusive campus climate.
The core work of the OSSA includes enhancing students’ Michigan experience by providing support services and managing critical incidents impacting students and the campus community and recognizing and responding to the emerging needs within the student population.
The Student Support Case Manager reports to the Director of the OSSA and is responsible for: working under the supervision of the director in providing support, resources, and referrals to student(s) of concern and providing direct services to students; responding to referral service, creating and implementing action plans as needed under supervision of the director; interacting with students, families and community contacts; collaborating with professionals and other community service bodies as required by the Director; and making referrals and preparing reports and summaries as needed. The case manager is expected to utilize best practices related to critical incident response and management and college student development, conflict resolution, and contributing to the functions of the OSSA through support of its administrative, student support, and crisis management functions.
Provide direct support to students with personal/social, mental health, physical health, academic, behavioral, or other difficulties. Identify and recognize distressed students and make appropriate referrals as needed.
Provide case follow-up and investigation to meet student health, academic, personal, and other needs.
Communicate with academic program administration regarding student status and progress.
Effectively interface with students/postdocs in a timely and efficient manner.
Develop and maintain website content related to student support services.
Conflict Management Consultation:
Meet one-on-one with students to assess the academic dispute, identify options for addressing disputes and concerns, and assist in coordinating the resolution of student conflicts using informal and formal processes.
Conduct investigation of conflict matters.
Coordinate appropriate intervention and follow-up with multiple academic units and university offices in support of conflict resolution efforts.
Assist in development of annual report for student support work as needed.
Assist in administration of processes including note taking
Assist in the preparation of brochures, handbooks, periodic statistical and/or progress reports, hand-outs, other written materials, and/or coordinate appropriate outreach and marketing activities as assigned.
Maintain confidentiality in communicating sensitive information and in handling confidential records.
Serves as a primary backup to the Resolution Officer to include assisting with academic integrity process in accordance with the academic and professional misconduct procedures. Case intake, organizes hearings, and maintains disciplinary files.
Maintain compliance with reporting requirements under Title IX, the Clery Act, and other applicable regulations.
Assist with special projects as requested.
Perform other duties as assigned.
Master’s degree in social work, counseling, college student personnel, higher education administration, psychology, social sciences or equivalent combination of education plus 2-4 years’ prior work experience related to conflict resolution, student or academic affairs administration, or related field
Demonstrated experience in delivering programs, trainings and presentations to diverse audiences
Possess excellent interpersonal communication skills
Understanding, appreciation of, and strong personal commitment to the issues involved in serving diverse populations
Experience with conflict resolution, mediation and/or counseling in an educational setting;
Strong organizational and time management skills with the ability to handle multiple priorities
Working knowledge of issues impacting graduate students
Demonstrated experience in delivering outreach materials, website content
Case management and referral experience in an educational setting
Demonstrated computer proficiency (word processing, spreadsheet, and database systems)
Ability to work independently
Demonstrated ability to problem solve, make decisions and show flexibility and adaptability, particularly in a fast-paced environment
Excellent organizational skills and attention to detail.
Working knowledge of issues impacting college students
Direct experience in case management procedures and/or crisis intervention and response, preferably in a higher education setting
Familiarity with UM policies, procedures, and organizational structure
*This position may be filled at less than 1.0 FTE, if appropriate.
Michigan Engineering’s vision is to be the world’s preeminent college of engineering serving the common good. This global outlook, leadership focus and service commitment permeate our culture. Our vision is supported by a mission and values that, together, provide the framework for all that we do. Information about our vision, mission and values can be found at: http://strategicvision.engin.umich.edu/ .
The University of Michigan has a storied legacy of commitment to Diversity, Equity and Inclusion (DEI). The Michigan Engineering component of the University’s comprehensive, five-year, DEI strategic plan—along with updates on our programs and resources dedicated to ensuring a welcoming, fair and inclusive environment—can be found at: http://www.engin.umich.edu/college/about/diversity.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 178144
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.