A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Office of Student Conflict Resolution (OSCR) promotes a safe and scholarly community in which students navigate conflict in a peaceful, socially just, and self-reflexive manner. OSCR offers a spectrum of conflict resolution pathways that are educationally focused, student-driven, community-owned, and restorative in nature, which are adaptable to meet the needs of students. The Office of Student Conflict Resolution provides comprehensive case management under the University of Michigan Policy and procedures on Student Sexual and Gender-Based Misconduct and Other Forms of Interpersonal Violence.
The Case Manager for Student Sexual & Gender-Based Misconduct & Other Forms of Interpersonal Violence provides direct process management, administrative organization and facilitation for case work under The University of Michigan Policy and procedures on Student Sexual and Gender-Based Misconduct and Other Forms of Interpersonal Violence, including effective process documentation, appropriate coordination and communication, sanction delivery and compliance, adaptable resolution facilitation, as well as review and reintegration procedures. In keeping with our “generalist” (cross-training) model, this position may, at times, also manage case work under the Statement of Student Rights and Responsibilities, including, but not limited to, the facilitation of Alcohol and Other Drugs (AOD) cases, Adaptable Conflict Resolution (ACR) cases, and Formal Conflict Resolution (FCR) case work.
This position is a key part of OSCR’s work to Build Trust, Promote Justice, and Teach Peace using restorative practices. A successful candidate will embody the philosophies and principles of restorative justice, social justice, and conflict transformation. A successful candidate will also have strong cultural competence and expertise in working with diverse populations with an emphasis on multicultural, LGBTQ, underrepresented and underserved populations.
Sexual Misconduct Case Management & Facilitation, including Supervision Responsibilities: 60%
Coordinates and independently manages process and procedures, monitors for timely due process & completion of assigned sanctions/educational measures.
Ensures effective cross-communication/coordination across multiple University stakeholders.
Develop and evaluate, in concert with University stakeholders, educational sanctions/interventions rooted in restorative justice and social justice philosophies that accomplish University’s Title IX obligations.
Provides direct comprehensive case management services to Claimants and Respondents requiring additional information about policy or process; including providing timely effective referral for additional support through partner units (e.g. Dean of Students, CAPS, UMPD, etc.)
Provides effective evaluation, analysis and synthesis of complex case facts and relevant information utilized in the sanctioning process.
Provides efficient and effective case tracking through utilizing Advocate database systems, excel tracking documents, etc.; to include, recommending solutions for continual process improvement.
Produce and maintain appropriate case files and documentation through case notes, forms, templates, statements, and reports related to ongoing sexual misconduct case work.
Utilize effective communication techniques to guide and support students, staff, faculty and parents as necessary in navigating Sexual misconduct policies, procedures and resources.
Coordinate live hearings, including pre-hearing logistics with Claimants, Respondents, Witnesses, and Hearing Officers.
Effectively engages in case audit procedures to ensure accurate case work and documentation, to include recommending action and follow-up to ensure an equitable and just process for all students.
Manages the scheduling of appeal process required to facilitate timely review and resolution.
Manages highly sensitive and confidential information with discretion and good judgment to maintain confidentiality in compliance with all applicable laws (i.e. Title IX, VAWA, FERPA, etc.).
Maintain and advance individual and collective knowledge and awareness of federal and state guidance and regulations relevant to student affairs case management, Clery, Title IX, and other relevant rules and obligations.
Deliver, when assigned to Respondents, relevant educational sanctions/interventions.
Advancing Educational and Restorative Approaches: 20%
Recommend, develop, and implement policies, procedures, program(s) and service(s) that allow students to develop knowledge of self and others (particularly with regard to developing lifelong ethical, relational, and conflict resolution-related skills), navigate their educational environment to achieve their desired outcomes, and evaluate the role they wish to play as contributing members of society in a multicultural world.
Work collaboratively with students, faculty, and staff to assess current issues and concerns within the University community and develop interventions, programs, workshops, and seminars to address them.
Utilize relevant theory, literature, research, and best practices and approaches in the areas of civic engagement, identity development, leadership learning, community building, social justice, and restorative justice to facilitate conflict resolution across a spectrum of resolution pathways.
Facilitating evidence-based intervention practices, such as the STARRSA Psychoeducational program, to repair harm and prevent recurrence in fulfillment of our Title IX obligations and educational mandate.
Key Administrative Responsibilities: 15%
Comply with, and educate others on, regulations and laws related to the work of OSCR, including the Family Educational Rights and Privacy Act (FERPA), the Clery Act, and regulations under VAWA.
Recommends and develops process and procedural enhancement and documentation for OSCR processes under the Student Sexual and Gender-Based Misconduct Policy as well as the Statement of Student Rights and Responsibilities.
Provides additional management capacity and leadership for responding to background check requests received by the Office of Student Conflict Resolution.
Co-manage content and content creation for the website for the University of Michigan Policy and Procedures on Student Sexual and Gender Based Misconduct and Other Forms for Interpersonal Violence.
Implements a communications and outreach plan that will build awareness of OSCR and its programs to illustrate the value added to the student experience.
Recommends data driven organizational changes while assisting in the development of a comprehensive annual report for OSCR services.
Contribute to and provide leadership for the daily administrative functions of the Office of Student Conflict Resolution.
Perform other duties as assigned in support of the Office of Student Conflict Resolution
General Case Management: 5%
Utilizes the spectrum model of conflict resolution pathways to meet individual, group and community needs as they arise.
Educate students regarding the full measure of rights and responsibilities they have as members of the University of Michigan community.
Coordinates planning and execution of annual training events, including yearly staff training, weekly in-service, and the annual Arbiter (formal conflict resolution) training.
Manage and facilitate case work under all OSCR resolution pathways (ACR for AOD, ACR, and FCR) as part of the unit cross-training “generalist” model.
Bachelor’s Degree from accredited institution.
Minimum 3-5 years of experience in applicable areas of responsibility including, but not limited to: Student development, ethical development, social identity development, leadership development, community building, social justice, restorative justice, conflict resolution theory, motivational interviewing, and related theories of human motivation, change, and development.
Content and facilitation expertise in restorative practices, conflict transformation, student development, community development and engagement (or related fields).
Experience working with diverse communities in culturally competent ways.
Advanced degree in higher education, student affairs, social work, conflict resolution, peacebuilding, restorative justice, social justice education, or multicultural affairs.
Previous experience in conflict resolution, alternative resolution, restorative justice practices, and Title IX case management.
Previous training in the field of student conduct (i.e., Gehring Institute, Sexual Misconduct Institute, NCHERM Training, etc.).
Previous experience utilizing the Advocate student conduct database system.
Broad-based knowledge of and experience working with diverse populations with an emphasis on multicultural, LGBTQ, underrepresented and underserved populations.
Extensive experience facilitating intergroup dialogues, restorative practices, and/or other processes using multipartiality.
Experience developing, implementing, and engaging in trauma-informed practices within programmatic processes.
Nuanced understanding of the various forms of sexual misconduct (stalking, intimate-partner violence, sexual assault, gender-based harassment, and sexual harassment), and the dynamics contributing to the perpetration of violence.
Proven results with group facilitation, performance, and team management.
Experience creating and leading student experiential learning programs for/with college students.
Advanced knowledge of campus-based diversity and inclusion issues, and direct experience working on diversity, equity, and inclusion issues on a college or university campus.
Ability to develop and implement effective assessment and reporting strategies.
This role may have reporting obligations under Title IX and Clery.
Excellent interpersonal, written, and verbal communication skills.
Strong organization and program design skills.
Demonstrated ability to accomplish tasks autonomously and efficiently.
Demonstrated ability to establish priorities and exercise sound decision-making.
Demonstrated commitment to contribute to a diverse environment of colleagues and students representing diverse populations (e.g. nationality, race, ethnicity, religion, gender, sexual orientation, ability, class, and other social identities).
Demonstrated familiarity with computers and software, and the ability to effectively integrate technology into service delivery, such as demonstrated experience with desktop publishing and design software, web page design and development, and database systems.
Ability to set expectations and achieve results while contributing to the harmony of the team.
Demonstrated commitment to promoting the highest standards of the profession in accordance with the principles, ethics, and standards of ACPA, NASPA, CAS, and ASCA, as well as established good practices in Student Affairs.
This job may require evening and occasional weekend hours.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 179456
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.