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Assistant Director/Case Manager, Office of Student Outreach & Support - Georgetown University Main Campus
The Division of Student Affairs supports the academic mission by educating students as whole persons, promoting their intellectual, moral, spiritual, and social formation; enhancing students' learning and helping to prepare them for lives of discernment, civic engagement, and professional growth; teaching personal responsibility and respect for people of all faiths, cultures, and beliefs; promoting the health and safety of students and others in the University community.
The Division of Student Affairs is driven by our mission to care for the whole student and whole person. This is epitomized by our priority to maintain a robust "safety net" for students who experience complex, personal difficulty. The office of Student Outreach & Support ( SOS) works with colleagues across campus to organize outreach and follow-up care to students who are experiencing crisis or distress that impacts their social, personal, and/or academic stability.
A crucial function of SOS, and the Assistant Director/Case Manager , is to "broker services" and ensure high-risk students are connected to appropriate levels of care. This position plays a key role in consulting with campus partners and triaging concerns that are reported to the Office of Student Outreach and Support (SOS), which are related to the health, safety, and well-being of undergraduate students. The incumbent provides case management services to students whose disruption to academic progress is caused by a broader range of difficulties that may, at any point, rise to higher levels of concern if not moderated quickly and sufficiently, including but not limited to: unique financial concerns, severe/disruptive interpersonal difficulties, markedly difficult adjustments and transitions, or difficulty navigating complex healthcare systems. This position assists the Director of Student Outreach and Support in the University's management of high-impact, complex students of concern, defined as those who (1) threaten or attempt to cause harm to themselves, (2) experience significant disruption to a normal course of academic study due to the presence of psychiatric, behavioral, and/or mental-health related issues, and/or (3) present with behavior that may be worrisome to others and disruptive to University business or community stability.
This position reports to the Director of Student Outreach and Support, who in turn reports to the Associate Vice President of Student Affairs & Dean of Students. Both the Director and the Assistant Director/Case Manager maintain a strong working relationship with the Assistant Vice President of Student Health. The Assistant Director/Case Manager monitors follow-up support to high-risk students by coordinating closely with various units in and outside of Student Affairs, especially Academic Deans, as well as Residential Living, the Counseling Center, Student Health, and other similar offices. Some coordination with off-campus treatment providers is also required when necessary. In the Director's absence, the Assistant Director/Case Manager may chair the University "Case Management" meetings. The Assistant Director/Case Manager will convene and chair a smaller case management "catch-up" meeting that is held later in the week, and is focused on gathering case updates from Residential Living and Residential Ministry.
Duties of the Assistant Director/Case Manager include but are not limited to:
Case Management - Direct Service
Carry a caseload of students that fit within the scope of the office's mission, including those who are:
Transitioning out of acute psychiatric (inpatient) care, providing ongoing support to those wishing to return to the University community or assisting those who wish to take a medical leave. Whenever possible, this is to include serving as a resource for parents, family or next of kin who are involved in the care of the student
Returning from a medical leave of absence taken for mental-health related reasons
Involved in the Student Conduct process and who face potential sanctions that might require separation from the University (i.e., suspension or expulsion).
Provide case management services, defined by the following essential functions:
Communicate with University personnel and other concerned individuals, such as family members or peers, when there are crises or critical incidents that impact a student or multiple students/people in the University community, and with parents, deans, faculty, and other necessary partners to assist with coordinated care plans and management of high-risk students
Collect and evaluate all facts pertaining to such referrals and oversee action plans to address concerns
Collaborate with the Directors and clinical staff of CAPS, Health Education, and Student Health to assist in referrals and case management for difficult, complex student situations involving multiple touch points across the University
Case Management - Administrative Support
Track communications and case statuses to support collaboration that crosses between Case Management, Title IX, and Threat Assessment. This function will include keeping meeting notes, as necessary, obtaining case status updates from campus partners ahead of time, reviewing GUPD reports as needed, and flagging cases for higher level review with key partners
On a regular rotation with the Director, be "on point" to monitor weekend and evening email traffic from duty staff in Residential Living and the Student Affairs "Dean on Duty"; provide information or support as necessary
Oversee office's use of technology/software for record keeping (Maxient) and be the office "lead" on management of Maxient with partners in Residential Education, Student Conduct, UIS and the Registrar.
Manage SOS communications efforts and materials, including training pieces, the website, and brochures
Master's Degree required (Counseling, Social Work, Higher Education Administration, or similar fields).
Minimum of 3 years of experience in education or closely related setting with demonstrated knowledge of crisis response, student conduct, student affairs administration, and case management support teams.
Working knowledge of relevant state and federal laws including FERPA, HIPAA, ADA, and Title IX is essential.
Ability to work within and assist others in navigating through complex systems; understanding of treatment programs, mental health terminology; knowledge of medical privacy guidelines and ability to communicate difficult/sensitive information with relevant parties. Individual should possess excellent organizational and communication skills, both oral and written, and exercise sound judgment and decision-making.
Demonstrated commitment and success working in a multicultural environment with a critical understanding of social justice.
Skills, knowledge and experience specifically focused on the needs of students of color, LGBTQ students, international students, students from diverse faith communities, students with disabilities, undocumented students, and/or first-generation college students is strongly preferred.
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Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
Internal Number: JR07854
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.