Position Description: Under the direction of the Dean of Students, serves as the manager of the Economic Crisis Response Team (ECRT) which is comprised of numerous individuals from across campus departments. Responsible for developing, implementing, and managing a case management system to coordinate, facilitate, and monitor programs and services available to distressed students in extraordinary financial crisis. Serves as the main communication point for the ECRT. Supports diverse students by providing advocacy services, crisis intervention, emergency assistance, campus presentations and trainings, consultations regarding resources, and referral to campus departments and community agencies. Coordinates with administrators as appropriate to address the holistic needs of students who have economic problems as well as problems in areas that may include academics, physical or mental health, discipline, family relationships, and social adjustment, through assessments, consultations, interventions, referrals, and follow-up services. Identifies issues and trends and exercises judgment regarding escalating cases to appropriate university departments and coordinates with counseling staff and others, if/when needed for resolution. A high level of coordination and attention to complex student cases and issues is required.
Utilizes professional judgment as defined by Title IV regulations in order to evaluate financial aid files based upon extenuating circumstances that differentiate individual scenarios from classes of students. Processes financial aid files through resolution for students referred to ECRT. Working collaboratively with Financial Aid services, processes financial aid documents and reviews files as needed, providing all aspects of financial aid counseling and response including and not limited to phone counseling and e-mail responses to students and parents regarding financial aid application and delivery system, federal, state and university financial aid programs, and more.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.