Function: Responsible for working as a team member to establish and maintain the collaborative and positive tenor of the residential team. Responsible for the direct care of program youth. Demonstrates an understanding of and commitment to the mission and core values of Ignite. Reports directly to the Director of Residential Programs.
Duties: The following duties are the essential functions of this position. A BYS Case manager will perform these essential functions with or without requested reasonable accommodation.
Crisis Line & Intake
Provides telephone or in-person screening to homeless/runaway/or precariously housed youth that are requesting service.
Provides appropriate referral and placement services to callers contacting 24 hour crisis line services, through phone, text, and/or e-mail.
Coordinates and conducts the intake and placement of homeless residents in temporary basic center program
Ensures that all intake procedures and paperwork are completed accurately by BYS staff.
Case Planning and Management
Functions as primary case manager for minor youth.
Coordinates and conducts, as appropriate, a comprehensive assessment process for assigned clients.
Develops and monitors, in partnership with the client, a regularly reviewed action plan.
Works closely with other agencies and people such as Comprehensive Community-Based Youth Services (CCBYS), DCFS, probation and parents/guardians to ensure the timely placement of minor youth in appropriate housing.
Ensures that the program maintains active contracts with multiple CCBYS agencies.
Accompanies youth to court when necessary.
When appropriate, makes referrals and presents clients for housing in the Ignite transitional living program.
In consultation with other team members, coordinates services, which includes monitoring housing needs, education, employment, physical and mental well-being and makes referrals as needed, unless otherwise directed.
Coordinates and follows up with clients and collaborative partners to ensure client’s attendance at and participation in appointments, meetings, and activities.
Conducts one - two personal development and/or educational activities daily, with assigned clients.
Meets for individual case management sessions with each youth on caseload.
Provides aftercare for BYS clients as appropriate following their stay.
Community Supported Space
Responsible for planning and facilitation of daytime programming for BYS youth, including, but not limited to activities, groups, outings, and counseling sessions.
Provides general supervision and appropriate intervention in the community supported space.
Manages any crisis and/or emergency that may occur on the units with clients.
Assist youth with maintaining cleanliness, completing daily chores and cooking.
Writes clear and concise shift notes and maintains daily logs on all youth.
Monitors general functioning of the BYS across shifts and regularly communicates observations, concerns, and ideas for program improvements to the Director of Residential Programs.
Assist by supporting the adult transitional living program, as needed.
Works as a part of a team environment by providing support and assistance whenever needed.
Timely preparation and submission of all required forms and statistical reports. Maintains documents regarding participant’s cooperation, daily activities and other records in compliance with agency and external policies, procedures and applicable licensing standards.
Conducts daily program outreach, through phone and email, to new collaborative partners.
Completes entry of client information into HMIS and other databases in a timely manner.
Tracks and prepares billing reports for accounting department as applicable.
Follows agency policies and procedures for the obtainment of information and provision of services to clients.
Participates in program planning and evaluation.
Participates in and contributes to regularly scheduled supervisory and team meetings.
Provide task supervision of program interns.
Provide ongoing support and supervision for all volunteers and their tasks.
Participates in ongoing training.
Participates in on-call rotation.
Performs other duties as assigned.
Has a valid driver’s license, a clean driving record and is willing and able to drive the agency vehicle when requested – Following background check, MUST be insurable under the agency’s insurance coverage, otherwise disciplinary action up to and including termination will occur.
Education and experience
Bachelor’s degree required. A degree in Social Work, or a related field, is preferred.
4 years’ experience in related field
1 year working with youth, preferred.
Strong oral and written communicator
Demonstrates consistent business ethics and integrity in all of their actions
Exceptional organizational skills regarding schedules and work product
Displays a passion and commitment in their work with the clients
Able to manage well in an ever changing, fast paced environment
Solid team player, critical thinker and problem solver
Is flexible with their work schedule to meet the needs of the clients and agency commitments (including training and meetings) Some weekends will be required
Automation: Ability to use computer equipment and Microsoft office applications, e.g. Word, Excel, Outlook. Must be able to learn and understand the system that retains the electronic records on all clients, and complete timely and accurate data entry as directed.
Physical: Must be able to climb stairs and short ladders on frequent, daily basis. May be required to occasionally lift up to 25 lbs. Must have valid Illinois driver’s license, proof of insurance, and insurable through TLP’s insurance policy. If at any time, the employee cannot be insured under the agency’s coverage, the employee is subject to disciplinary action up to and including termination.
Internal Number: 5614371207
Ignite (formerly Teen Living Programs) helps unstably housed youth, ages 14 to 26, get their youth back and take the first step toward their journey to a stable home and a future with promise.
Our programs and services are designed to meet the immediate and long-term needs of unstably housed youth. But it’s our sense of community that truly makes Ignite unique. Participants build deep relationships with one another as well as our staff that continue to positively impact their lives long after they graduate from our programs.
Youth homelessness is not a choice, and all young people deserve to be defined by their potential, not their circumstances.
Every individual and their situation is unique. Ignite meets youth where they are, physically and emotionally, and makes a daily commitment to putting them on a path to reaching their full potential.
Every young person who comes to Ignite has a chance at a new beginning, and with each new beginning, we’re building a stronger future for Chicago.