The Mission Neighborhood Health Center is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high quality services responsive to the neighborhoods and diverse communities we serve with a focus on the Latino Spanish-Speaking Communities.
HIV Services Director & Behavioral Health Director
HIV Medical Case Managers, Patient Navigator
The Manager of Medical Case Management leads a collaborative team providing Psychosocial and Care Coordination Services at MNHC's HIV Clinic (Clínica Esperanza).
ESSENTIAL FUNCTIONS / RESPONSIBILITIES
Provide brief or extended Psychosocial Assessments focusing on the patient's present situation, including medical, mental health, substance abuse, socio-economic and immigration components, current needs, and relevant information from patient's history. Performs crisis interventions and risk assessments for suicide and danger to others due to mental illness or grave disability.
Crisis intervention and risk assessment.
Develop a treatment plan and implement the plan through the provision of interventions, care coordination with multi-disciplinary team, and/or through facilitated referrals.
Linkage to appropriate community resources, such as support groups, educational resources, immigration resources, employment and disability resources and maintain knowledge of and relationships with these resources.
Accurately records patients' assessment, behavioral health needs, treatment and referrals in medical record according to established protocols.
Receive weekly individual clinical and administrative supervision.
Work collaboratively with the primary care team.
Utilize a strengths-based and patient-centered model of services to provide therapeutic interventions and short-term counseling.
Use screening tools (particularly for ADHD and depression) and evidenced-based interventions; including but not limited to harm reduction, motivational interviewing, and health psychology.
Address Social Determinants of Health impacting a patient's physical and mental well-being.
Facilitate linkage to specialty mental health care and substance abuse treatment if appropriate, and provide behavioral health services until patients are connected.
Supervises HIV social services team composed of Medical Case Managers, Substance Abuse Counselor and the HIV Patient Navigator to ensure care coordination across disciplines, providing guidance and direction, training, evaluation performance and initiating corrective action as needed.
Works in conjunction with the HIV Services Director to monitor and ensure that grant obligations are met, and implements needed strategies to achieve deliverables.
Other duties as assigned.
Coordinates and facilitates monthly group meeting to the Social Services team.
Reviews new cases with Recruitment and Retention Coordinator and assigns to appropriate case manager.
Schedules weekly team meetings psychosocial presentations.
Develops, revises, and implements psychosocial protocols and procedures.
Coordinates and monitors psychiatric referrals to other Ryan White providers.
Conducts Quality Assurance Activities for the psychosocial component, such as regular chart audits, ARIES data entry monitoring, and coordinate regular patient acuity assessments.
With assistance of the HIV Services Program Assistant, schedules monthly in-service trainings aimed to improve staff HIV knowledge and clinical skills.
Actively participate in weekly multi-disciplinary Team Meetings; monthly HIV Management meetings; monthly Mission Center of Excellence meeting; monthly Clinical Quality Management Program meetings; monthly Managers and Supervisors meetings; bimonthly MNHC wide General Staff meetings.
POSITION QUALIFICATION REQUIREMENTS
MSW, LCSW or LMFT/MFTI preferred but a Bachelor's Degree in Social Work or a related field plus 5 years of case management experience would be acceptable.
Experience providing psychosocial assessments for sexual reassignment or gender affirmation Surgery
Bilingual - Fluent in English/Spanish required.
Minimum 2 years providing clinical services (psychotherapy, case management, social work, or behavioral health) to diverse populations.
Minimum 2 years of experience working with HIV/AIDS, substance abuse, and mental health related issues and the intersection of these psychosocial factors.
Experience working with Latinx population.
Experience working in Primary Care setting preferred.
Ability to work professionally and ethically within multi-cultural and multi-disciplinary settings, including ability to maintain confidentiality and privacy of persons, documents, data, and communications.
Sensitivity to HIV/AIDS and Gay, Lesbian, Bisexual, Gender Variant, Non-Binary and Transgender issues.
While performing the duties of this job the employee is required to sit approximately 60% of the time, walk 20% of the time and stand 20% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 10 pounds. While performing the duties of this job the employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Internal Number: 1
About Mission Neighborhood Health Center
Would you like to make a difference in peoples lives?
Mission Neighborhood Health Center (MNHC) is a dynamic healthcare and community services organization that makes a unique contribution to the lives of individuals and their families. Our staff is committed to providing high quality, compassionate culturally competent primary care and social services, focusing on the Latino Spanish-speaking population. We integrate the following values into our work and care for our community:
Passion for service:
We value commitment and teamwork. We learn from each other, we support one another and grow together doing our best to improve health outcomes with our patients/clients.
We respect and honor the values and traditions of our patients. We believe that everyone should be treated equally, fairly, and with dignity.
We value partnering with our communities and with our patients by honoring their voices.
In support of the wellness and healing of our patients and community, we value high quality, evidence-driven and team-based care. We seek caring, skilled individuals to join us in our mission to serve others. MNHC is... more than just a place to work; it's a place where people come together to improve the quality of life and care for individuals who are often underserved. MNHC has a caring and professional team environment with a competitive compensation and benefits package. If you share our vision to serve others, we want to hear from you. Please check our current job openings noted below to see if there is a position that meets your qualifications and desires.