The Assistant Director for Case Management will provide non-clinical assistance and support to students experiencing a broad range of issues, concerns or in crisis or distress through a variety of interventions, referrals and follow-up services. The Assistant Director for Case Management will handle highly confidential information and manage student behavioral issues and situations across the campus community. The Assistant Director for Case Management will assist students in navigating University administrative processes and respond to inquiries from students, faculty, parents, staff and members of the community; and educate, provide guidance and consultation to faculty and staff on how to manage students of concerns, including how and when to make appropriate referrals.
Assist with oversight and management of the case management program for the Office of Student Assistance and Support Services providing advocacy and support to students experiencing a broad range of issues or concerns.
Assist in the response to and coordination of crisis management and student safety when necessary.
Maintain a system of follow up support for students referred to campus or community resources by the Office of Student Assistance and Support Services, including providing services to encourage compliance with recommendations and care plans.
Oversee individual case management records by inputting, maintaining and updating accurate information and inquires in Maxient for students experiencing a broad range is issues/concerns.
Work in collaboration with staff on outreach education programs designed to educate and raise awareness of campus support services focused on student success and collaborate with faculty, students and staff in providing training and educational opportunities in the areas of crisis response, assisting students of concern, topical areas of student support needs, and other pertinent trainings.
Collaborate and build a partnership with academic advisors across campus focused on developing/expanding an early alert process and working group designed to identify students of concern.
Facilitate communicate and follow up with faculty, staff or administrators, as needed, regarding students of concern.
Assist with support services for students returning from a withdrawal due to extenuating circumstances.
Work collaboratively with various campus departments and academic colleges regarding student issues or concerning student behavior.
Collaborate and build partnerships with key campus partner ( Student Health Center, Collegiate Recovery Community, Counseling and Psychological Services, Academic Associate Deans, Financial Aid Office, University Center for Academic Excellence, Housing and Residence Life, Center for Wellness Promotion, Office of Veteran Affairs, International Student and Scholars Office, The Graduate School, Police and Public Safety, Academic advisors, Title IX Office etc. to provide a comprehensive network of support for students in need.
Serve on Department, Division, and University program initiatives and committees.
Provide knowledge and understanding of various University policies, procedures, and protocols (Financial Aid satisfactory academic progress, academic probation/suspension, add/drop deadlines, withdrawal deadlines, Tuition, Housing and Dinning appeal process, readmission policy, incomplete policy, final grade review appeal, student health insurance process and appeal deadline etc.).
Participate in the assessment of student development needs and designing programs, services, and communication strategies to respond to those needs for student experiencing a broad range of issues or concerning or in crisis or distress.
Coordinate and provide care that is safe, timely, effective, efficient, and student-centered.
Handle case assignments, draft intervention/prevention care plans, review case progress and determine case closure.
Assist with development and maintenance of a directory of Charlotte Area Resources such as Urgent Care Clinics, Hospitals, Behavioral Health Centers, Homeless Shelters, Food Banks etc.
Facilitate the transition from campus services to external community providers (i.e. psychiatric/psychological treatments services, housing, food, etc.) and from external providers to appropriate College services (i.e. upon return to campus from hospitalization).
Communicate with parents, families, and/or designated emergency contacts as appropriate regarding significant mental health emergencies, including suicide attempts, hospitalizations, etc.
Minimum Experience / Education:
Master's degree is in public health, counseling, social work, higher education or other related field.
Minimum of one to three years full-time experience in case management in a higher education setting.
A minimum of two to three years of post-graduate professional work experience in higher education working with college-age students in high need who are experiencing psychological distress or in crisis.
Knowledge and experience in providing case management services.
Knowledge of federal regulations regarding FERPA and the privacy of student records
Current knowledge and experience applying best practices and appropriate legal/procedural regulations related to addressing students of concern.
Working knowledge of college student development and mental health issues including, but not limited to anxiety substance abuse, depression and suicide.
Ability to professionally and appropriately manage sensitive, private material, and information.
Experience in crisis intervention, response and assessment.
Preferred Education Skills and Experience:
Experience with Maxient Conduct Manager Software preferred.
Excellent written communication skills as evidence by application materials.
Strong skills in the areas of conflict resolution, problem solving and ability to analyze complex situations.
Familiarity of complex processes within a university (Financial Aid, Student Accounts, appeal processes, etc.).
Exceptional organizational and communication skills.
Excellent interpersonal communication skills and proven ability to develop collaborative relationships among various constituents.
Knowledge of and practical experience in coordinating university processes at a large college or university.
Experience with website development and maintenance.
Ability to multitask and manage a diverse caseload of student issues, concerns, complaints.
Excellent time management, written and verbal communication skills.
Solution focused approach to addressing a myriad of student concerns and care response.
Knowledge of behavioral intervention team policy and procedure.
Demonstrated ability to work cooperatively with others in a multi-disciplinary team environment.
Demonstrated commitment to diversity and inclusion, as well as the ability to work with a wide range of constituencies (staff, students, faculty, parents, and administrators) with diplomacy and tact.
Experience working as part of a case management support team.
Experience providing consultation to university faculty, staff, students and administration.
Excellent judgment and experience managing confidential and sensitive information
Proven ability in assisting people in unbiased reflection on behavior, decision-making, and community membership.
Experience with threat assessment in individual/organizations, specifically in higher education.
Skills in using technology to track and manage individual cases as well as assess and report on campus trends.
Knowledge of Clery, Title II, Title IX, Campus Save federal regulations.
Ability to multitask and manage a diverse caseload.
Ability to work neutrality and work under stress.
Strong and effective interpersonal skills and ability to listen well and demonstrate sensitivity to and respect for individual student needs.
Demonstrated ability in working with diverse constituencies, both domestic and international.
Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges, include the ability to handle complex issues of extreme sensitivity.
Experience with Banner Student Information System.
Experience or knowledge working with community social services resources.
Organizational and computer skills to effectively maintain a tracking system
Demonstrated competency in crisis response and working with a team-based approach to providing care.
Collaborative spirit of warmth, acceptance, respect for students and colleagues and team oriented approach to problem solving.
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.