Connections for the Homeless is a rapidly growing homeless services agency powered by our vision of ending homelessness in North suburban Cook County. Headquartered in Evanston, Illinois, Connections began over 35 years ago as a shelter run entirely by volunteers and has expanded to serve more than 1,500 participants every year through Eviction Prevention, Shelter and Housing services. Employing our core values of equity and inclusion, community, transparency, generosity of spirit, and resilience, we work in partnership with our supporters and the people we serve to achieve our mission of serving and catalyzing our community to end homelessness, one person at a time.
In order to achieve this ambitious goal, Connections for the Homeless is embarking on a major expansion of services through additional positions in both our Community & Shelter and Housing programs, as well as supporting the agency’s growth through well-resourced investments in infrastructure. Stemming from our board’s strategic vision of making Connections an exceptional workplace and performance-driven organization that implements best practices, we offer salaries that exceed the average for our industry, competitive benefits including medical & dental insurance, retirement plans and generous paid time off, as well as a flexible workplace with multiple opportunities for professional and leadership development.
We are seeking an outstanding candidate for our Bilingual Case Manager - Supportive Housing position.
Summary of Position: The Case Manager provides case management services to a caseload of up to 16 individuals and/or families in our Supportive Housing Program, with the goal of promoting self-sufficiency and stability, including Spanish speaking participants.
Meets with assigned caseload of up to 16 individuals and/or families providing case management, support, life skills education, and connecting participants to community resources.
Maintains participant files and prepares reports and other documentation accurately and in a timely manner. Utilizes and enters client information into HMIS system
Maintains contact with other service providers and participates in planning and service coordination meetings as needed. Advocate to ensure participants receive fair and consistent services and public benefits to which they are entitled. Work with participants to enroll in public benefits to which they are entitled.
Develops working knowledge of community resources related to needs of individuals and families.
Work with local landlords and advocate for participants to help participants maintain housing
Teaches participants how to properly organize and maintain household, basic safety skills, routine home maintenance.
Teaches practical financial skills, including developing a household budget, paying bills in a timely manner, and opening and maintaining a bank account.
Works constructively in a team setting and builds relationships with other team members
Assists with coordination and facilitation of all Supportive Housing participant groups.
Assists with participant move-ins and apartment set-ups.
Transports participants to appointments as needed.
If working with families, maintains a relationship with children’s schools and attends IEP and other school meetings as needed.
Attends weekly and, as needed, team meetings and case review as well as monthly staff meetings.
Implements trauma informed care and harm reduction best practices.
Adheres to the Code of Conduct for Connections for the Homeless
Reports to: Director of Housing Programs
The following qualifications are requirements for the position:
Bilingual Spanish/English speaking
Experience working with the homeless, those experiencing domestic violence, and clients impacted by trauma.
Valid Illinois Driver’s License and must be insurable under agency policy
Flexible schedule—able to work some evenings and weekends.
Able to work independently and with diverse populations and able to meet clients in their homes.
Good speaking, writing, and interpersonal skills.
Computer literacy in Microsoft Word and Excel and in client database usage.
The following qualifications are highly desirable:
Bachelor’s degree preferred
Must be able to pass a criminal background check
Additional Salary Information: Competitive benefits including medical & dental insurance, life insurance, short and long term disability, retirement plans and generous paid time off
About Connections for the Homeless
Connections serves and catalyzes our community to end homelessness, one person at a time. We do this through homelessness prevention, shelter, and housing programs. In 2018, Connections has served over 1,000 individuals through our services. Based in Evanston, Connections serves communities throughout north suburban Cook County. To learn more about our programs, please visit our website at www.connect2home.org.
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