Join Our Team: Do Meaningful Work and Improve People’s Lives
Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.
To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!
Ideal candidates will have experience with one of the below specialty areas:
Who we are
Under the umbrella of Integrated Health Management, we are a member facing team of interdisciplinary trained clinicians including registered nurses, licensed behavioral health clinicians, dieticians and support staff providing case management, care transition management and other specialized services.
Who we serve
We provide a wholistic care model which involves collaboration with members and their families, caregivers, employer groups and providers. Case Managers use an integrated (physical/mental health) case management model, and a collaborative, relationship-based approach, including members, health care providers and caregivers to assist poly-chronic and high-risk members to improve their health outcomes. Case managers provide a comprehensive, integrated health assessment of member's current situation and status; identify actionable barriers and obtainable goals to achieve optimal self-care management; monitor member's progress toward goals; facilitate the coordination, communication and collaboration among the member's providers; advocate for members and promote self-advocacy; assist members to obtain appropriate quality care within their benefit plan; and identify resources in the community or within the member's natural support system to fill any gaps within their benefit plan.
What you will do:
Engage members with medical, mental health and/or substance utilization disorders in services utilizing evidenced-based engagement skills.
Conduct initial holistic health assessment of member's current conditions, situation and needs and ongoing evaluations. Assessment may include an evaluation of the caregiver's needs as well as an evaluation of the larger system.
Collaborate with the member, caregivers and providers to develop a culturally sensitive case management plan that addresses barriers and promotes improved health outcomes.
Monitor and evaluate the effectiveness of the member's case management plan and continuously update to ensure goals are progressing and remain pertinent; identify and address barriers to completing goals.
Facilitate communication and coordination among the health care team to minimize fragmentation, eliminate duplication and maximize delivery of appropriate care.
Provide interventions focused on removing the member's barriers to health improvement; promoting positive behavior change using motivational interviewing techniques; and addressing the caregiver's needs in order to stabilize the member's natural support system.
Maintain concise, accurate and timely documentation that supports effective, efficient management of the member and that meets accreditation, contractual and legal requirements.
What you will bring:
Registered nurse or Master's/Doctoral degree in health or human services related field (e.g. Social work, marriage and family therapy, nutrition, etc.).
Current state credential (e.g. licensure) that allows the professional to conduct an assessment independently as permitted within the discipline's scope of practice
For nurses, required registration (e.g. RN, ARNP).
For behavioral health, required licensure (e.g. LMFT, LICSW, LPC, LMHC)
For psychologist, required board certification.
For dietitians, required certification as a nutritionist or dietician.
Have Certified Case Manager (CCM) certification or obtain certification within 24 months of hire
Three (3) years' experience with direct patient/clinical care.
Integrated Case Management certificate (ICM)
Chemical Dependency Professional (CDP).
Six (6) years' clinical experience with patients.
Motivational interviewing experience.
Chronic Care Professional certification (CCP)
Registered Health Coach II or III
Premera provides extensive training including initial and ongoing motivational interviewing skill development and assists personal health support clinicians and team leads in earning their Chronic Care Professional (CCP) certificate, Integrated Case Manager (ICM) certificate as well as their Certified Case Manager (CCM) credential. Premera is NCQA accredited program earning full credit for our case management program for the past two audits. As such, all our clinicians receive documentation, assessment and intervention skill training to ensure they are practicing at highest professional skill level. Clinicians and team leads also receive LEAN training that supports their active involvement in process improvement activities.
Premera paid licensure renewal
Supported work life balance
Peer industry expertise
What we offer
Medical, vision and dental coverage
Life and disability insurance
Retirement programs (401K employer match and pension plan)
Wellness incentives, onsite services, a discount program and more
Tuition assistance for undergraduate and graduate degrees
Generous Paid Time Off to reenergize
Equal employment opportunity/affirmative action:
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.
Internal Number: R22170
About Premera Blue Cross
At Premera, we serve more than 2 million people—from individuals and families to members of Fortune 100 employer groups.
We provide comprehensive, tailored services to customers in Washington and Alaska that include innovative programs focused on wellness and prevention, disease management, and patient safety. We deliver these programs through health, life, vision, dental, stop-loss, disability, workforce wellness, and other related products and services.
We're committed to controlling rising medical costs while ensuring access to quality care for our members.
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When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
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We may request that you voluntarily supply us with personal information, including your email address, postal address, home or work telephone number and other personal information for such purposes as correspondence, placing an order, requesting an estimate, or participating in online surveys.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
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Occasionally, we may use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As a user of our website, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.
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Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured email.
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Evaluation of Information Protection Practices -- Periodically, our operations and business practices are reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information.
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You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form provided to you within the site structure of our website.
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What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
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