The Transition of Care (ToC) Nurse Case Manager is a registered, professional nurse who is an integral part of the Primary Care Service that delivers high quality patient care through a collaborative process that assesses, plans, implements, coordinates, monitors and evaluates options and services to meet the veteran's and caregiver's health care needs through communication and available resources to promote quality and cost-effective outcomes. The ToC Nurse Case Manager's primary target population are veterans admitted to and discharged from non-VA facilities, or as assigned. The ToC Nurse Case Manager addresses the Veteran and their caregiver's needs that is inclusive of medical, psychosocial, behavioral, spiritual, eligibility, and financial barriers to help transition to the appropriate level of care after hospital discharge, to avoid hospital readmission and to reconnect Veterans back to the VA system or their PACT Team for continuity of care. The ToC Nurse Case Manager directly reports to the Chief Nurse of Primary Care Service. Major duties and responsibilities include, but are not limited to: Works in partnership with external VA customers including non-VA Hospital discharge planners, physicians, Social Workers for early identification of Veterans admissions and definitive care plan prior to non-VA hospital discharge, including assessment of the appropriateness of the requested services, medical supplies, and appliances and to mitigate 30-day hospital readmissions. Works in partnership with internal VA customers including but not limited to PACT Teams, Community of Care, GEC, CLC, Behavioral Health for early discharge planning and utilization of VA resources to best meet the Veterans health care needs and to mitigate 30-day hospital readmission. Acts as a liaison between the Veteran and their care team. Maintains excellent customer service and community relationships. Act as adjunct to the PACT Team by providing support and education when needed regarding the discharge processes. Serve as an educational resource to hospital or nursing facility staff concerning VA benefits and services. This includes conducting in-services to both clinic and hospital staff. Maintain knowledge of VA and Medicare Regulations and restrictions related to admissions, supplies, and home health services, working closely with VA Community Care. Assists in obtaining physician signatures on urgent consults and orders as needed or requested. Ensures post-discharge follow-up with the PACT Team within 7-10 days of discharge or as needed. Refer timely complex discharge medications to ToC pharmacist to reconcile facility and home medications among veteran and physicians to ensure correct medication system administration is in place. Participate in data collection for tracking and monitoring of veterans assisted by the team and to provide daily update on status on caseload. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Financial Disclosure Report: Not required
Internal Number: 599896900
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
What Information Do We Collect?
When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
Personal Information You Choose to Provide
We may request that you voluntarily supply us with personal information, including your email address, postal address, home or work telephone number and other personal information for such purposes as correspondence, placing an order, requesting an estimate, or participating in online surveys.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Website Use Information
Similar to other websites, our site may utilize a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our website, and the sites visited just before and just after ours. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing service and support and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional standards designed to safeguard the security and privacy of all personal information provided by our users. You may at any time to notify us of your desire not to receive these offers.
What Are Cookies?
Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
How Do We Use Information Collected From Cookies?
We use website browser software tools such as cookies and web server logs to gather information about our website users' browsing activities, in order to constantly improve our website and better serve our users. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our users and prospective users.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.
Notice of New Services and Changes
Occasionally, we may use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As a user of our website, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.
How Do We Secure Information Transmissions?
When you send confidential personal information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.
Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured email.
How Do We Protect Your Information?
Information Security -- We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices -- Periodically, our operations and business practices are reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations -- Our organization values, ethical standards, policies and practices are committed to the protection of user information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form provided to you within the site structure of our website.
Do We Disclose Information to Outside Parties?
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
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