Under supervision from the Director, and in general direction from the Assistant Director, the Case Manger serves as a first point of contact for students, faculty, staff, and parents and families navigating the Community Standards process. The Case Manager also follows-up with all students and hearing officers regarding incomplete sanctions; manages administrative holds on students accounts; administers and documents all background checks; supports and documents all requests for student records, and serves as a hearing officer for cases involving the Universitys Community Standards. The Case Manager will also work to coordinate the assessment efforts to address student interventions and general behavioral management trends.
Serves as a resource for students, faculty, staff, and parents and families.
Manages and monitors confidential paperwork and information via electronic and paper files.
Oversees documentation of case management and hearing interventions in a timely manner.
Serves as a member (as needed) of the Behavioral Concerns Committee, Incident Debrief, and Threat Assessment Team by assisting with tracking, documenting, and following up daily.
Prepares redacted and confidential reports at the request of students and/or for students in Title IX hearings.
Documents and makes notifications regarding Campus Restrictions. ï‚· Utilizes Internet Native Banner to place and remove administrative holds on accounts; add fines, fines, restitution to students accounts.
Provides support for all reported student cases referred to the Office of Student Responsibility and Community Standards.
Student and Campus Collaboration
Assists referred students, or students navigating Community Standards process in making use of University and/or community resources.
Provides support and guidance and follow-up with colleagues who are working with students of concern by assisting and pre-assessing student behaviors as needed.
Develops and provides conflict resolution coaching strategies for students as needed or assigned.
Assists in the facilitation of information sharing, as permitted by FERPA, with identified entities including but not limited to campus departments, faculty, staff, parents and families, and designated emergency contacts (as appropriate), as well as student issues or campus emergencies. ï‚· Serves as a University Hearing Officer, an ex officio University Appeal Board member, and investigator in all Community Standards, student organization and prohibited conduct cases.
Training, Compliance, Disciplinary Records:
Provides individual training for staff on Maxient.
Administers reports for all incomplete or overdue sanctions.
Outreaches to students regarding incomplete/overdue sanctions. ï‚· Creates correspondence to families regarding Community Standards violations.
Communicates regularly with Housing and Residence Life, University Counseling Center, Center for Service and Community Engagement regarding sanction completion.
Provides weekly background checks for Office of International Services regarding Study Abroad.
Provides consistent reports for Housing and Residence Life, School of Medicine, Law School, Dean of Students Office, Student Involvement Center, TRIO, and Campus Ministry.
Assists with presenting evidence-based training and assessment that addresses contemporary concerns in a college population and other educational initiatives for faculty, staff and students that raise awareness and foster collaboration.
Assists in the development and implementation of policies and procedures (Community Standards and Student Handbook), student satisfaction surveys, and other methods of data collection all to promote further outreach, education, and campus well-being initiatives.
Helps in the creation of cases and edits incident reports, as necessary.
Helps in the assignment of cases. ï‚· Prepares departments with Watchlist creation (e.g., Athletics, Fraternity and Sorority Life, INTO SLU).
Aids the Assistant Director with Maxient administration (i.e., routing rules, user information, letters, sanctions, charges, IR layouts, etc.)
Communicates with Information Technology (IT) regarding Maxient.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Higher Education Law (Title IX, Clery, FERPA)
Strong listening and attending skills; demonstrated understanding of issues of diversity and inclusion
Demonstrated capacity and effectiveness in promoting respect and appreciation for diversity and inclusion among students, faculty, staff, and parents and families
Conflict resolution, de-escalation and crisis management skills
Demonstrated capacity/ability to contribute to and work effectively in teams in a fast-paced environment
Experience navigating confidential and sensitive information, and situations with diplomacy while exercising excellent judgment that is congruent with our University mission, along with federal, state and University policy
Demonstrated knowledge of theories and/or applied experience related to student development, adult learners, and build and sustain relationships with a diverse population of students
Proven ability to prioritize work appropriately and adapt easily to changing priorities as well as work independently on multiple tasks
Proven oral and written communication skills, including experience in conducting presentations for varied audiences
Knowledge of Maxient or other disciplinary records management
The requirements include a Masters degree in higher education administration or social work; supplemented with 1 years of related post-graduate degree in higher education experience preferred.
About the Division of Student Development In support of our Catholic, Jesuit mission, the Division of Student Development facilitates programs, services and experiences that help students develop as leaders who are holistically formed, critically reflective, and socially and personally responsible. As a Division, we operate in partnership with other departments to assist students in reaching their full development as persons recognizing that learning takes place, formally and informally, in the classroom and through the activities, experiences and lives of students outside the classroom. Student formation includes ones physical, emotional, social, intellectual, spiritual, vocational, and moral growth. Our diverse profile of services, including dozens of departments and programs, contribute to this holistic learning environment. Our staff consists of committed professionals, whose diversity, advanced education, commitment to student learning, and aspiration to excellence is evident. Strategic divisional priorities include: Global Citizenship, Healthy Mind, Body and Spirit, Student Success and Integrated Learning.
Saint Louis University Diversity and Inclusion Vision Statement
Faithful to its values of promoting social justice and the dignity of all human beings, Saint Louis University is committed to fostering an inclusive environment that welcomes and celebrates all expressions of diversity and identity that advance the Jesuit mission of forming women and men for and with others. This commitment inspires and prepares students, faculty and staff to create communities unburdened by discrimination and oppression.
Saint Louis University(SLU) is a private, co-educational Jesuit university located in St. Louis, Missouri, United States. Founded in 1818 by the Most Reverend Louis Guillaume Valentin Dubourg SLU is the oldest university west of the Mississippi River. The University has campuses in St. Louis, Mo. and Madrid, Spain. SLU values academic excellence, life-changing research, compassionate health care, and a strong commitment to faith and service. For nearly 200 years, the University has gone beyond teaching facts and figures, encouraging students to form ideas and identities. Today, SLU students are nearly 14,000 strong. The University has invested vast resources to advance academic programs and enhance the student experience. SLU also is a major research institution where premier researchers tackle local and global challenges. And the University's commitment to community service has earned it national acclaim and bolstered its status as a character-building college.
What Information Do We Collect?
When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
Personal Information You Choose to Provide
We may request that you voluntarily supply us with personal information, including your email address, postal address, home or work telephone number and other personal information for such purposes as correspondence, placing an order, requesting an estimate, or participating in online surveys.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Website Use Information
Similar to other websites, our site may utilize a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our website, and the sites visited just before and just after ours. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing service and support and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional standards designed to safeguard the security and privacy of all personal information provided by our users. You may at any time to notify us of your desire not to receive these offers.
What Are Cookies?
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How Do We Use Information Collected From Cookies?
We use website browser software tools such as cookies and web server logs to gather information about our website users' browsing activities, in order to constantly improve our website and better serve our users. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our users and prospective users.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.
Notice of New Services and Changes
Occasionally, we may use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As a user of our website, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.
How Do We Secure Information Transmissions?
When you send confidential personal information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.
Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured email.
How Do We Protect Your Information?
Information Security -- We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices -- Periodically, our operations and business practices are reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations -- Our organization values, ethical standards, policies and practices are committed to the protection of user information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form provided to you within the site structure of our website.
Do We Disclose Information to Outside Parties?
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
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