The Professional Counselor/Non-Clinical Case Manager shall provide year round dedicated mental health and wellness services to Washtenaw Community College students. The LPC/NCCM will facilitate student success and retention by providing short-term brief solution focused therapy, internal/external counseling resources, crisis intervention, engaging students in self-care, promoting student success and wellbeing, and fostering behaviors that contribute to student degree completion. The LPC/NCCM will accomplish this through best practice clinical interventions based on the established WCC counseling scope of practice, community referrals and follow-up services.
Essential Job Duties and Responsibilities: • Respond to daily therapy and case management functions including student emergencies, student referrals, walk-in requests, and faculty/staff/administrative consults. This includes initiating wellness checks on students when appropriate and determine follow-up • Assist WCC students who face complex mental health issues and crises impacting their ability to be academically successful • Provide timely and appropriate referrals to internal and external support services, and coordinate intervention plans in collaboration with community resources using a case management model • Assist with long-term needs of students including follow-up to ensure students have been successful in addressing issues/questions related to student crisis. This may include creating and managing post-vention strategies for those students returning after a psychological emergency and/or hospitalization. • Monitor and track individual cases and student progress to ensure compliance with recommendations, including safety planning • Manage a caseload of students through electronic Maxient system and communicate with relevant campus partners regarding students of concern. This includes making sure all correspondence, notes and action items are accurately documented • Assist in the development and implementation of mental health/wellness presentations, educational programs and outreach for faculty, staff and students. This includes collaboration and possible facilitation of supports groups including the Collegiate Recovery Program • Prepare reports, proposals and audits as required by the Dean of Student Support Services • Conduct research, metrics and benchmarking activities in the pro-active assessment of initiatives supporting the mental health/wellness of current students. • Assist in the development of strategic goals that align with institutional goals relevant to student mental health/wellness needs • Collaborate as part of the college CARE team, a multi-disciplinary team designed to provide assessment and support to students of concern. • Represent the Counseling & Career Planning department on additional relevant college committees, campus functions and community agencies • Establish and maintain effective collegial partnerships with related campus departments including Campus Safety, Dean of Students/Ombudsman, Student Activities, Advising and LSS as well as external agencies determined relevant to the mental health success of WCC students • Regular attendance on campus is required for this position. • Other duties as assigned.
Hours/Schedule: The Professional Counselor/NCCM shall be accountable for reporting days, within the 12-month academic year. This position will work a flexible schedule as needed to accommodate day, and evening students.
Minimum Required Knowledge, Skills and Abilities: • Master’s in higher education, social work, counseling or relevant field with full licensure. • Minimum three (3) years’ student assistance preferably in a post-secondary and/or community college setting. • Ability to effectively prioritize and successfully perform duties autonomously and work independently in a high traffic and multi-tasked work environment. • Experience working as part of a case management team. • Demonstrated ability to work with and assist others in navigating external complex systems. • Demonstrated experience with case management systems (preferably in a post-secondary education system) and risk assessment. • Experience in supporting individuals in crisis (preferable in a higher education setting) as well as experience exercising sound judgment and managing complex crisis situations. • Knowledge of best practices and current national trends related to post-secondary education personal counseling and case management. • Excellent communication skills in working with a diverse student population. • Demonstrated interpersonal skills with the ability to remain neutral. • Demonstrated history of strong collaboration with college departments including but not limited to the departments of Campus Safety, Dean of Students. Counseling and behavioral intervention team (CARE). • Demonstrated experience with the development and coordination of educational programs focused on college-age students including factors that promote student success, retention and completion. This would include presentations and consultation services for faculty, staff and students to ensure integration of messaging and education of the campus community. • Ability to work a flexible schedule as needed to accommodate day, evening students.
Internal Number: AF9706
About Washtenaw Community College - WCC
For over 50 years, WCC's open-door admissions policy, affordable tuition rates, and high-quality classes have attracted students from local communities and around the world. More than 18,000 register for credit classes each year, and thousands more enroll in non-credit LifeLong Learning classes. WCC's diverse student body includes more than 1,000 students from over 100 foreign countries.WCC's small classes allow for lots of individual attention. The average class size is 22 students. That's a fraction of the size of many basic classes at four-year colleges and universities.WCC also emphasizes convenience. It offers classes seven days a week, at night, and online. And transferring is easy because WCC has agreements with four-year schools throughout Michigan.
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