Office Operations and Case Manager, Institute Discrimination and Harassment Response (IDHR) Office
Massachusetts Institute of Technology (MIT)
Location: Cambridge, Massachusetts
Internal Number: 21534
Information on MIT's COVID-19 vaccination requirement can be found at the bottom of this posting.
OFFICE OPERATIONS AND CASE MANAGER, Chancellor's Office-Institute Discrimination and Harassment Response Office (IDHR), to serve as a member of IDHR's leadership team and MIT's case management specialist for complaints of discrimination/harassment based on someone's race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, or national or ethnic origin. Will ensure that IDHR's daily operations, priorities, and goals are aligned with its mission and the director's vision; meet with impacted individuals to ensure they understand available resources, reporting options, and resolution pathways; and document reported allegations and next steps, facilitate supportive measures, make referrals, and help coordinate the resources needed for informal resolutions.
REQUIRED: bachelor's degree in related field, including student affairs, higher education administration, social work, and/or psychology; five years' relevant professional experience in case management, civil rights compliance, or investigations; discretion, diplomacy, and sound judgment in rapidly changing circumstances; a strategic, analytical, and tactical approach to responsibilities and a record of success implementing strategic goals/priorities across an organization; initiative; change management experience; successful track record of team building and engaging multiple key stakeholders to achieve objectives; excellent interpersonal skills; extensive knowledge of civil rights issues, trends, legal obligations, and initiatives nationally and locally; and proficiency with Microsoft Office. Must be able to independently organize, prioritize, and carry out detailed work under time constraints; build respectful relationships with colleagues; and cultivate partnerships in MIT's diverse community of students, staff, and faculty. PREFERRED: master's degree; background/training in conducting sensitive and confidential intake interviews, ideally in a higher education environment; familiarity with Institute policies/procedures; and experience developing systems and protocols to maintain organizational compliance. Job #21534-10
The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature
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