Job DescriptionPeer Case Managers are individuals who have experienced mental illness themselves and are on their own recovery journey. They are well grounded in their own recovery and model competency in ongoing coping skills. They help clients identify goals that promote recovery and assist them in identifying services and activities to help reach these goals. Assist clients in obtaining, maintaining, and/or using appropriate mental health, general health, and other community resources relevant to their goals. Provide peer counseling, outreach, crisis intervention assistance, stabilization assistance; assist and support use of medical, community and natural supports, and facilitate psycho-education groups/classes. All services are provided under the supervision of a Mental Health Professional. The Peer Case Manager promotes the Mission of GLMH with a style that reflects the culture, the values and the mission of the organization. Responsibilities1. Serves as a "recovery coach" to clients, collaborating with the client and their clinician to develop an effective Service Plan to support the client's goals and clinical Treatment Plan.2. Assists clinical staff in providing crisis and stabilization services to clients.3. Promotes the use of Peer services to both clients and clinicians.4. Assures that clinical documentation, written and online, is completed in a timely, accurate manner. 5. Completes progress notes on time for each service providing a clear, concise description of the client's progress towards recovery goals.6. Practices effective caseload management in ways that meets productivity expectations.7. Completes administrative documentation in a timely and accurate manner.Secondary Functions
Attend community meetings related to Peer services.
Participate in Agency, County, and State staffing and clinical reviews as requested.
Attend all Program and Agency mandated trainings and meetings.
May perform special projects as needed.Job ScopeThe Peer Counselor works semi-independently under the supervision of a Mental Health Professional. Work involves a variety of routine tasks of low to moderate complexity which are guided by formal policies and general procedures. Communication / Customer ContactsThis position involves a high frequency of communication, in various forms, verbal and written, with clients, other staff, and community partners. Must also abide by all confidentiality laws and pertinent codes of conduct. Knowledge & Skills
Knowledge of mental disorders and substance abuse issues
Effective counseling skills,
Ability to assess and teach independent living skills,
Good interpersonal communication skills and
Basic computer skills
Prefer knowledge of Pierce County public mental health system, community resources, and recovery-based and trauma-informed models of care.
Prefer reliable personal auto, driver's license, good driving record, and personal auto insurance. Education and/or ExperienceRequires a high school diploma/GED and two years' relevant experience. Prefer an AA in a social services related field. Other combinations of education and experience that provide the required familiarity and skills may be considered. Must be eligible for a Washington State Department of Health Agency Affiliated Counselor. Must be or commit to becoming certified as a Peer Counselor by the State Division of Behavioral Health and Recovery within one year of employment (see below).Peer Counselor Requirements
Self-identify as a consumer who is receiving or has received mental health services.
Demonstrate having been well-grounded in mental health recovery for at least one year.
Pass a WA State criminal background check (no recent serious convictions).
Complete specialized training approved by the State of WA and passing a written and oral State exam. The training and exam are free. Job Conditions Must be able to work both in and out of the office and go into consumers' residences and other facilities, which may require climbing stairs and walking on uneven terrain. Must be able to speak and hear at normal conversational levels.
Position Type: Full-Time Regular Full Time Employee: YesPrimary Shift: Day Work Schedule: Day
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.
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When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
Personal Information You Choose to Provide
We may request that you voluntarily supply us with personal information, including your email address, postal address, home or work telephone number and other personal information for such purposes as correspondence, placing an order, requesting an estimate, or participating in online surveys.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
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We use website browser software tools such as cookies and web server logs to gather information about our website users' browsing activities, in order to constantly improve our website and better serve our users. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our users and prospective users.
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Notice of New Services and Changes
Occasionally, we may use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As a user of our website, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.
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When you send confidential personal information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.
Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured email.
How Do We Protect Your Information?
Information Security -- We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices -- Periodically, our operations and business practices are reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations -- Our organization values, ethical standards, policies and practices are committed to the protection of user information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form provided to you within the site structure of our website.
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What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
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Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us.