Position Summary: Rutgers, The State University of New Jersey is seeking a Case and Knowledge Management Specialist (CKMS) within the Strategy team of the OneSource Faculty and Staff Service Center (OneSource). The Case and Knowledge Management Specialist is a key position within OneSource, a customer focused service organization that provides HR and Payroll services to employees across the university. This position is part of a team responsible for the OneSource case management solution (ServiceNow) and comprehensive knowledge management platform. With the guidance of leadership, The CKMS is responsible for coordinating with HR and payroll specialists across the university to develop content for and regularly upd
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