Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.
The Student Affairs Case Manager will provide campus-wide student case management services to address the needs of at-risk students who are experiencing academic, interpersonal, or health-related difficulties. Direct case management services include outreach, crisis management, referrals for community resources and social services, follow-up for students who have been referred to the CARE team, and coordination for students who have been hospitalized and/or who are returning from a leave or time away from enrolled status.
The Student Affairs Case Manager will play a leading role in the activities of the campus CARE team, a multidisciplinary group of professional staff from key areas of the Institute. Each member brings knowledge and expertise in fields including mental health, crisis intervention, student development, staff consultation, campus security, academic support, and residential life. The Student Affairs Case Manager will also work in close collaboration with the Deans, faculty, faculty advisors, health care providers, student affairs colleagues, and parents. While a clinical background is preferred, the Student Affairs Case Manager will not function as a therapist or confidential resource, but will leverage clinical training to provide consultation and coordination for the CARE team and collaborate with staff in connecting students with appropriate resources.
This position is designated as Essential Reporting. In the event of an emergency on campus, an employee designated as essential reporting has essential job skills that are needed for response and recovery and is expected to report to campus as soon as possible.
Essential Job Duties
Engages with students who may be struggling with academic, social, and health-related stressors.
Provides case management services to assist students with needs such as crisis intervention, and referral to resources.
Provides personalized one-to-one care coordination to help students achieve their educational and professional goals.
Reviews and processes incoming reports, coordinates response with the CARE team, and manages a centralized database.
Collaborates on CARE team action plans and monitors their progress.
Assesses student needs based on reported concerns from the campus community, formulates and implements an appropriate course of action.
Collaborates with key stakeholders to develop a comprehensive, multidisciplinary, and holistic approach to student well-being.
Collaborate with Student Wellness Services clinical staff to assist with hospitalization, discharge follow-up, and returning to campus.
Contacts and collaborates with other departments within Student Affairs to expedite problem resolution.
Provides referrals and linkage to support services within the Institute and broader community.
Coordinates with the Deans' offices to contact parents/guardians or emergency contacts to mobilize adjunct support for students when in crisis, and for ongoing issues and concerns.
In the event of a campus crisis (student death or other high-profile emergency), respond with other CARE Team members and be prepared to lead response, including communication with Institute leadership.
Facilitate referral and linkage to resources for students on leave or petitioning to return from academic, medical, or disciplinary leave of absence.
Serves as a resource, trainer, and consultant to faculty, staff, and students on recognizing and responding to students at risk.
Participates in the Student Affairs crisis response plans and an on-call rotation.
In collaboration with Student Wellness Services clinical staff, establishes and maintains relationships with local providers and develop MOUs, as necessary, with hospital treatment teams.
In coordination with CARE Team members, the Office of General Counsel, and other campus partners, facilitates the development, review, and implementation of policies, procedures, and practices for the CARE Team.
Plan and implement ongoing training and professional development for the CARE team and other members of the community.
Provides management and oversight of records and files within the CARE Team case tracking application.
Ensures that records and data are maintained in accordance with Institute policies and federal and state regulations.
Prepares annual report and other reports and analyses as requested.
Serves on Institute committees and task forces as requested.
Some after-hours program, event, and crisis coverage is mandatory.
Other duties as assigned.
Master's degree in Counseling, Social Work, Education, or related field.
A minimum of 2 years of post-Master's experience in higher education or closely related setting.
Demonstrated knowledge of behavioral intervention teams, case management systems and experience managing response to crisis situations.
Commitment to diversity, inclusion, belonging, and multicultural competence in all aspects of outreach and intervention.
Licensure (LPCC, LCSW, or other related licensure) in good standing in the state of California.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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The California Institute of Technology (Caltech) is a world-renowned science and engineering research and education institution, where extraordinary faculty and students seek answers to complex questions, discover new knowledge, lead innovation, and transform our future.
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