Location: Providence, Rhode Island
Rhode Island School of Design (RISD) is actively seeking a Crisis and Case Management Counselor to join its Counseling and Psychological Services Office (CAPS). Under the direction of the Director and senior-level staff, this role serves as a clinical staff member of CAPS. The Crisis and Case Manager Counselor collaborates with on- and off-campus supports to address the needs of students who have problems that may affect their academic performance or other aspects of their RISD experience, such as mental or physical health, finances, discipline, and social adjustment. The person in this position uses a variety of interventions, referrals, and follow-up services. The responsibilities include student contact via regular meetings, crisis response, triage, case management, and engaging and consulting with RISD staff, faculty, administration, and outside treatment providers to ensure optimal student care.
The successful candidate will thrive in a campus environment that is committed to advancing the principles of social equity and inclusion, environmental and climate justice, and equal access to resources and opportunities. CAPS provides a range of mental health services to support the unique needs of art and design students, which include objective and non-judgmental counseling, individual and group therapy, 24/7 crisis referral services, as well as tools and resources to build campus-wide awareness/understanding of mental health issues. Learn more about RISD Health and Wellness.
Conduct initial needs assessment and case management interviews with students. Develop individual student support plans based on their unique circumstances and follow up as needed.
Conduct needs assessments with students in crisis and/or students of concern. Assist in facilitating psychiatric hospitalizations with internal and/or external partners Liaise with hospital staff, RISD faculty and staff, students, and students' families. This may include communicating with hospital case managers, obtaining discharge summaries, receiving recommendations from hospital treatment providers, communicating with RISD faculty, and making recommendations to the Director of CAPS. Provide follow-up based on disposition following discharge.
Maintain accurate and timely electronic records using RISD's electronic medical record system (Titanium). Provide up-to-date referrals to support services within the College as well as to treatment providers and programs in the community, and follow up with students as appropriate.
Facilitate return of students, subsequent to a medical leave of absence or hospitalization. This includes collection and evaluation of clinical documentation, contact with off-campus treatment providers, support/planning conversations with students who wish to return, and making recommendations to the Director of CAPS. Provide follow-up and track students returning from medical leave of absence to monitor student compliance with treatment recommendations.
Serve as an active member of a multi-disciplinary team and initiate dialog with other College departments to expedite resolution of problems. This includes working with students who are studying abroad or preparing to study abroad.
Provide consultation to members of the RISD community who are concerned about students.
Serve as part of the after-hours counselor-on-call rotation through Counseling & Psychological Services.
Depending on the Counselor level, the successful candidate may also:
Experience providing clinical services for diverse clients, including international populations and clients who identify along the gender and sexual orientation spectra.
Experience providing clinical services for the wide range of presenting issues seen in college students, including assessing and managing risk and the treatment of serious concerns (e.g., eating disorders, prodromal symptomatology).
Appreciation and knowledge of intersecting identities, the process of identity development (intersectional identity development), and how this varies between individuals.
Demonstrated ability to actively engage with students in crisis intervention, and outreach programs.
Ability to manage a full caseload within a fast-paced and time-limited clinical setting.
Experience in the use of electronic/medical records systems; must be computer literate.
Capable of listening, understanding, reflecting, and responding with an open-minded and non-judgmental perspective.
Highly effective interpersonal skills. Ability to work in a highly collaborative manner.
Strong written and verbal communication skills.
Awareness and commitment to a developmental clinical and training model.
Ability to quickly synthesize information from a variety of sources in order to make informed recommendations for the best welfare of students.
Master's degree in social work, counseling, or related field required.
Licensed or license-eligible and in the State of Rhode Island. (Must be able to file for license within 3 months of hire).
Requires minimum of 1 to 8 years of relevant counseling experience and/or experience in a complex or crisis environment. RISD has three levels of Crisis and Case Management. Counselor and level placement will be determined by years of relevant counseling and complexity of experience, in accordance with job description(s).
Experience in a college or university counseling center working with international students.
Strong outreach and consultation skills.
Fluency in multiple languages.
35 hours/week; 12 months/year
Documents Needed to Apply
Cover Letter (required)
Salary Grade Structure
Incomplete applications will not be considered. Please upload all required documents.
The successful candidate will be required to meet our pre-employment background screening requirements.
RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.
For internal use only - Job Family:
Counseling & Psychological Services