Career Center

Job Title:  Case Manager, Student Counseling (10 Month)

Division:  Student Counseling Resource Center (SCRC)

Evaluation Group:  Staff

FLSA Status:  Exempt

Reports To:  Director, Student Counseling Resource Center

Positions Supervised:  Student Employees

Through effective case management and the coordination of care between campus and community resources, the case manager will provide services designed to minimize the impact of mental illness or emotional distress on the academic and personal pursuits of students. The case manager also serves on the Leo Cares team, provides crisis intervention, consultation and psychological programming for Lindenwood University students.

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Participates on the Leo Cares team, coordinating between Student Counseling Resource Center (SCRC), Leo Cares team, and referrals to community providers to establish best standards of care services for students in need.
• Assists/refers students to mental health care services in the community when they need higher levels of mental health treatment or on-going longer-term therapy.
• Meets with students upon return from higher levels of mental health treatment and assists students with care coordination. Monitors and follows up with students who have unique mental health concerns that require coordination of care.
• Participates as part of clinical administrative team, aiding with managing intake, triage and emergency systems, staffing teams and consultation regarding community referrals and insurance
• Provides culturally sensitive individual counseling to a diverse student body that presents with a variety of challenges including, but not limited to:  depression, anxiety, substance use, eating disorders, trauma, suicidal ideation and academic/family- related stressors
• Develops relationships with area mental health providers and support networks
• Supervises graduate interns
• Assists the director with overseeing the administration of personnel management policies and procedures of the SCRC
• Develops and maintains a database of referral and community resources
• Maintains data on the amount of usage per term
• Maintains an active role in the development and implementation of the SCRC’s  strategic planning, objectives and goals, as well as those for the Student Life and Diversity, as needed
• Assists with strategically marketing the SCRC to students, faculty and staff

Service Excellence

• Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
• Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork

Communication, Teamwork and Collaboration

• Consults with parents, physicians, faculty, academic deans, residence life staff, off-campus counseling services, other campus offices and students, when appropriate, and with appropriate authorization, in order to provide quality care to students
• Follows up to ensure that clients are appropriately assessed, successfully referred and compliant with treatment recommendations
• Communicates all duty to warn issues

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Master’s degree in counseling, clinical psychology, social work or mental health counseling
• Licensed or license eligible
• Minimum of two years’ full-time professional, post-master’s experience in providing psychological services (individual and group) in a college/university counseling center setting

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Demonstrated understanding of campus resources available to support student needs
• Demonstrated knowledge of and relationships with community providers for the facilitation of referral to mental health care outside of the SCRC
• Demonstrated understanding of the community mental health systems, insurance, hospitals, treatment facilities, etc. to facilitate student access to higher levels of care
• Demonstrated in-depth understanding of higher education case management and care/behavioral intervention teams
• Experience developing and implementing training programs, presentations and/or educational opportunities for students, faculty and staff
• Demonstrated understanding of and experience with college student developmental theory and the unique concerns of undergraduate, graduate, and professional students
• Demonstrated understanding and knowledge of professional ethics related to mental health and higher education Strong leadership skills, including decision-making, collaboration, organization and case management
• Strong written communication skills including accurate and thorough documentation

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.  

• General office setting
• Possible evenings and weekends

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees.  Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

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About Lindenwood University

Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

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