This position serves as the primary first contact /resource for managing student issues and access as it relates to Student Counseling & Wellness Services, JAGS, Disability Support Services, crisis intervention and coordination with other A&M University-San Antonio departments. This position will establish positive relationships with the students, faculty and staff who utilize Student Counseling & Wellness Services & Disability Support Services. This position will assure that students who are seeking services are routed to the appropriate intervention. They will also ensure that students in crisis or students whose behavior is of concern and have been contacted through the JAGCARE process have completed an intake and are referred to the appropriate center, campus or community services. They will lead development efforts for the departments? webpages and will provide coordination for highly complex and confidential databases specific to the departments.
Provides case management of individual student cases regarding intake, referrals, crisis intervention and student protected data regarding the services provided within Student Counseling & Wellness Services as well as Disability Support Services.
Reviews presenting concerns of students, provides referral and appointment information to appropriate offices, and gathers sensitive information.
Ensures and case manages academic accommodations as defined by Section 504 of the Rehab Act and the Americans with Disabilities Act for students who are registered with the DSS office.
Provides coordination of auxiliary services for students with staff, faculty and third party entities or vendors. Auxiliary services include, but are not limited to on campus note taking and interpreter services as well as off campus treatment services.
Manages the departments? webpages and provides coordination for highly complex and confidential databases specific to the departments.
Provides DSS Exam Center support to include direct interaction with faculty and students regarding exam security, proctoring, assistance with scheduling and resolution of exam issues.
Provides direction and supervision of student assistants
Performs other duties as assigned.
Education and Experience:
Bachelor's degree in Education, Psychology, Clinical Psychology, Special Education, Social Work, or related clinical area
One (1) year of related experience in counseling, clinical psychology, special education, social work and/or providing services addressing developmental needs.
Knowledge, Skills and Abilities:
Knowledge of word processing, spreadsheet, and database applications.
Knowledge of modern practices and methods of disability services.
Knowledge of Americans with Disabilities Act (ADA) and Section 504 relative to University students/setting.
Ability to multitask and work cooperatively with others.
Excellent verbal and written communication and presentation skills.
Ability to work with sensitive information and maintain confidentiality.
Ability to form and maintain effective counseling relationships with students and monitor student movement during the therapy process.
Ability to adhere to ethical standards and ADA laws and regulations.
Other Requirements: This is a security sensitive position. The individual in this position is required to handle Protected Health Information (PHI) as defined by HIPAA regulations. This individual is required to handle PHI in accordance with A&M System policy and is further required to complete FERPA and HIPAA training as a condition of employment, within a reasonable timeframe after the individual's employment and on an as-needed basis thereafter.
Please make sure to provide the following documents:Â
Cover Letter to include two - three professional referencesÂ
For detailed instructions on how to apply for any position on our website, please use the following link:Â
Texas A&M-San Antonio provides affordable higher education opportunities to students from over 30 counties in the surrounding South Texas region, and has graduated over 5,000 students who are career-ready in a variety of in-demand fields such as education, business, information technology and cyber security, criminology and biology.
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