Assistant Director, Student Support and Case Management Services
Internal Number: 502495
The Assistant Director serves in a non-clinical capacity supporting and advocating for students experiencing challenges that could impede their success at Lehigh. The person in this role provides comprehensive case management services to students facing academic, personal or behavioral challenges. The Assistant Director collaborates with various stakeholders to develop strategies, provide resources and offer guidance to support student success and well-being. This position is key to supporting student success at retention efforts. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.
1. Execute comprehensive case management activities in support of student well-being and success - Provide one-on-one consultation to students seeking guidance in resolving educational and personal challenges - Develop individualized case management plans in collaboration with students, considering their goals and available resources; provide ongoing case management support to student referrals of varying levels - Evaluate and refer cases to the CARE Team, campus resources and/or community resources - Respond to walk-ins and phone calls related to students of concern - Communicate and collaborate with parents/guardians, families or designated emergency contacts as appropriate - Serve as a member of the CARE Team and communicate current information related to cases concerning students; work closely with colleagues and assist in determining appropriate action to take on referred cases; coordinate & implement recommendations from the CARE Team
2. Effectively document, assess and report on case management efforts - Coordinate follow-up and tracking process to monitor progress and ensure compliance with recommendations - Prepare reports and presentations on case management process - In accordance with FERPA, maintain accurate case records, documenting all interactions, assessments, interventions and progress - Follow up on cases and monitor progress through resolution - Assist in collection and reporting of assessment data to provide support to compile weekly, monthly and annual reports to highlight SSCMS accomplishments and services - Inform supervisor of pertinent ongoing cases, projects and possible threats
3. Engage in crisis intervention and support efforts related to student emergencies - Provide immediate support and intervention for students in crisis, including mental health emergencies, personal crises or other urgent situations - Assess and determine appropriate level of care, involving counseling services, health services or emergency response as required - Coordinate follow-up care to support student safety and well-being
4. Collaborate with University partners, community resources and student support networks to effectively support student well-being and success - Provide consultation to campus community members and concerned individuals seeking guidance and advice about services for students who may be experiencing distress; effectively communicate possible intervention steps and procedures - Manage referrals of students and provide feedback to referral agents - Coordinate gathering of information from and follow-up with representatives from various departments and appropriate staff and faculty across the University - Assist with outreach and education for university and off-campus constituents, including training on web-based systems of reporting - Provide connection to resources for members of the campus community; including staff, faculty, departments and colleges
5. Special Projects, Strategic Planning and Dean of Students Involvement - Participate in office strategic planning and assessment efforts - Manage special projects determined in conjunction with the Director - Actively participate in professional development opportunities and share insights and learning to inform office practices - Participate in Dean of Students committees and cross-functional teams - Attend University, divisional and departmental functions throughout the academic year - Assume other duties and responsibilities as assigned
Position Number: S79780
Grade: Grade: 8-40; $41,090-$52,980 (based on working 11 months per year)
This is an approximate range and is subject to change based on experience, skills and qualifications.
Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist at firstname.lastname@example.org
The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor
This position is staffed 11 months per year, having the month of June off
Ability to work evenings and/or weekends as needed
Master's Degree in Higher Education, Social Work, Counseling a related field; or equivalent combination of education and experience
One to three years of previous experience in student affairs, counseling, case management or a related role
Demonstrated ability in managing difficult and complex situations, including crisis management and response
Ability to interact effectively with students, faculty, staff and parents
Ability to manage multiple competing priorities; including triage and prioritization of information in a fast-paced environment
Ability to work cooperatively with others within a multidisciplinary team environment
Understanding of mental health issues, crisis intervention and referral processes
Strong assessment, problem-solving and decision-making skills
Empathy, compassion and the ability to work with a diverse student population
Familiarity with relevant laws, regulations and ethical standards in student affairs and higher education
Ability to work independently, prioritize tasks and manage time effectively
Strong organizational skills, including proficiency in documentation and record-keeping
Excellent computer skills with experience using word processing and spreadsheet software
Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position
Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.
Lehigh is a premier residential research university, ranked in the top tier of national research universities each year. We are a coeducational, nondenominational, private university that offers a distinct academic environment of undergraduate and graduate students from across the globe.
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