Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.

Case Manager

The Office of the Dean of Students (DOS) isseeking a Case Manager to join the Student Support andOutreach team within DOS. DOS works to support students through challenging andcomplex issues while keeping the wellbeing of the entire community at thecenter of our work. Using formative and restorative approaches and in thecontext of our Jesuit, Catholic mission, we help students reflect, grow,develop skills, and to be responsible for themselves and to the community. DOSis a dynamic and fast-paced office that oversees a number of critical functionsfor the University. The Case Manager is a critical member of our team whoprovides direct service and support to students of concern/ in crisis andstudents with disabilities.

The Case Manager must be able to build strong relationships with students,supporting them through challenges, connecting them to appropriate campus andcommunity resources, and promoting growth in self-advocacy. The Case Managermust also be someone who is approachable and collaborative. This role serves asthe first point of contact for faculty, staff, families and students who areconcerned about a student and works with partners throughout campus to supportstudents. The Case Manager will need to be able to effectively assess andtriage reports, and create intervention and follow up plans to addressconcerns.

The Case Manager needs to have, or will need to acquire, specialized knowledgein the areas of case management in higher education, crisis management anddisability services.

Responsibilities Include:

Case Management / Students of Concern

• Receive, assess and respond to faculty, staff, family and student inquiries/reports of concern about a student.
• Serve as an intake person and case manager for students in crisis and students experiencing chronic or emerging situations that may compromise the student's ability to be successful.
• Implement non-clinical interventions to provide care, support, and resources for students who are experiencing challenges and/or who are required to participate in case management services.
• Maintain a system of follow-up for students who have been referred to campus or community resources, including providing services to encourage compliance with recommendations and support plans.
• Work closely with the Health and Wellness area to collaboratively support individual students and collaborate on proactive health and wellness programming and education for the community.
• Collaborate with additional on-campus stakeholders, including but not limited to, Academic undergraduate and graduate Associate Deans, Academic Advisors, Residential Life, Campus Ministry, Student Financial Services, Montserrat Coalition, the BAIC, OSI, Pine Manor Institute, Messina College, to connect students with resources and ensure appropriate and coordinated support for students.
• Collaborate with off-campus treatment providers to contribute to treatment planning, monitor treatment compliance, secure any necessary documentation and assist students in accessing appropriate on-campus resources as needed.
• Keep individual records for all students including communications with students, family members, clinicians and any other stakeholders, and all actions taken.
• Consult with the Assistant and/or Associate Dean of Student Outreach & Support regarding relevant legal/compliance requirements pertaining to student support and disability accommodation.

Disabilities Services

• Serve as an intake person for and case manager for students with disabilities.
• Meet with continuing students to review accommodation and make recommendations to Disability Services.
• Meet with prospective students to review Boston College policies and accommodations for physical, medical, psychological and temporary disabilities.
• Keep individual records for all students including all family communications and all actions taken.

Other Responsibilities

• Regular attendance and participation at Dean of Students office meetings, programs and events.
• Work closely with the health and wellness area to collaboratively support individual students and collaborate on proactive health and wellness programming and education for the community.
• Committee work as assigned by supervisor.
• Contribute to departmental mission, vision, assessment, strategic plan and policy creation.
• Other duties as assigned.

In order to create a more inclusive community within theDivision of Student Affairs, each staff member is expected to support divisionand university-wide initiatives, staff events, and serve on committees asneeded.

Full-Time Equivalent Hiring Range: $63,800 to $79,750; salary commensurate with relevant experience.

• Master's degree in counseling, social work, higher education, or related field.
• Two to four years of experience in crisis management and/or experience working with students in crisis.
• Two to four years of experience in higher education, preferably with students of concern, conduct.

Skills in counseling and consultation, including but not limited to:

• Listening and attention skills to verbal and non-verbal communication.
• Ability to ask appropriate and open-ended questions that provide information for assessment.
• Ability to create rapport and build an empathic and therapeutic relationship.
• Ability to minimally assess when someone needs to be further assessed regarding risk of self-harm or harm towards others.
• Crisis management skills.
• Understanding of student development issues.
• Knowledge of legal and policy issues impacting the work of student affairs.

Good communication skills:

• Confident, articulate, and professional speaking abilities and experience.
• Empathic listener and persuasive speaker.
• Direct and factual writing capabilities.

Available to work evenings and/or weekends when necessary.