The LCSW Care Coordination Supervisor is a leader with sound clinical skills and actively assists the Leadership in coordinating both clinical and operational duties. The Supervisor oversees departmental staff including Transplant Social Workers in an effective and efficient manner. This includes creating staff schedules, daily assignments, vacation approvals, timecard management, contributing toward department goals, and participating in necessary disciplinary actions for staff. Supports the daily logistics of the Care Coordination department. Has extensive knowledge of department processes. Assists in selecting, training, performance review, and supervision as well as participating in Quality Improvement activities.

Essential Duties:

• Coordinates and integrates various clinical resource management activities on intradepartmental, Interdepartmental and hospital wide levels.
• Takes an assignment when necessary to provide care to patients.
• Establishes and maintains performance improvement and quality control activities which support the Department and the hospital.
• Monitors staffs clinical responsibilities in providing psychosocial assessment, interventions, and evaluation of the effectiveness of treatment plans in accordance with standards of practice and scope of care.
• Provides consultations to staff on difficult cases and provides a second opinion
• Keeps staffs licenses, certifications, fire card and annual health assessments up to date.
• Plans for appropriate staffing, monitors, and adjusts as indicated by patient census, acuity or staffing changes. Creates and publishes daily Work Assignment by 8:00 AM
• Assists with staff evaluations. Plans for provision of services through appropriate levels of qualified, competent staff.
• Assists the Director in staff performance appraisals and performance management activities including monitoring attendance records.
• Performs document review audits for completeness, accuracy, appropriateness, and clarity of documentation by staff
• Supports and mentors staff.
• Manages escalations from staff.
• Provides for orientation, training and continuing education of staff.
• Actively assists with staffing transplant clinic and selection committees.
• Works with staff to ensure necessary information is transmitted to the Independent Living Donor social worker.
• Assists Leadership in establishing long and short-term goals for the Department, and remaining within acceptable variance of departmental operational and productivity budgets.
• Monitor space/resource requirements and utilization of outside resources.
• Assists with KRONOS time keeping.
• Proactively implements and maintains systems/protocols to improve operations.
• Completes eSRM reports.
• Is a team player.
• Displays a positive attitude.
• Performs other duties as assigned.

Required Qualifications:

• Req Master's degree in Social Work/Social Welfare from an accredited college or university

• Req 2 years Experience as a clinical social worker in health care setting, including an acute hospital or related area
• Req 1 - 2 years Previous supervisory experience.

• Req Demonstrated ability to effectively work with physicians, staff, and patients.
• Req Demonstrates ability to work independently with minimal direction and supervision.
• Req Demonstrates ability to manage staff escalations
• Req Committed to excellence in patient care and customer service.
• Req Ability to perform a variety of complex analytical and administrative duties and manage conceptual assignments

Preferred Qualifications:

• Pref Certified Clinical Transplant Social Worker (CCTSW) Valid and current California License.

Required Licenses/Certifications:

• Req Licensed Clinical Social Worker - LCSW (CA DCA) Licensed Clinical Social Worker (LCSW) in state of California.
• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Req Board Certified Board of Behavioral Sciences approved 15-hour clinical supervision course.
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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