Career Center

Renaissance Scholars Case Manager

Location: Santa Cruz
Job ID: 47907

JOB POSTING

NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 02-27-2023



ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

About Renaissance Scholars Programs:

Located within Services for Transfer and re-entry Students (STARS), the Renaissance Scholars Programs are committed to fostering the professional, academic and personal development of former and current foster youth, formerly incarcerated students, students who experienced homelessness prior to the age of 18, and other students with adverse circumstances that qualify them for independent status. Programs include Hope Scholars and Underground Scholars. In providing financial, personal, and communal support for independent students who have faced significant challenges or hardships, the Renaissance Scholars Programs take a holistic approach to ensure the success and enrichment of our students' university experience. By equipping our community with knowledge and tools needed to be successful, we enable students to thrive while at our university.

About Services and Re-entry Students (STARS):

The STARS mission is to advance social mobility for transfer, re-entry and independent students by providing transformative higher education experiences. STARS maintains an expertise on guiding students who disproportionately enter higher education through community colleges, and we actively remove systemic barriers that impede their success. We offer culturally relevant counseling and mentorship programs, as well as equity-centered programs that create access, cultivate belonging, motivate persistence, nurture wellness and establish the conditions where our students can thrive in and beyond college. Our communities include students who have experiences with: community college, returning to school at an older age, military, being parents, foster care, homelessness, incarceration, or independent status.

About Student Success and Equity (SSE):

The Student Success and Equity (SSE) portfolio of departments is a branch of the Division of Student Affairs and Success (DSAS) and focused on academic support services, advising/counseling, student life/co-curricular programming, student identity development and retention/student success initiatives. Student Success and Equity provides services to the campus community with over 17,000 undergraduate and graduate students and has over 64 career employees and 475 student staff employees operating in 8 facilities/locations. The Student Success and Equity area includes a wide array of multi-disciplinary academic and non-academic units including: Disability Resource Center (DRC), Educational Opportunity Programs (EOP), Learning Support Services, Services for Transfer and Re-entry Students (STARS), Renaissance Scholars Programs (including Foster Youth and formerly incarcerated), Veteran Resource Center, African American Resource and Cultural Center (AARCC), American Indian Resource Center (AIRC), Asian American/Pacific Islander Resource Center (AA/PIRC), Chicano/Latino Resource Center (El Centro), Women's Center (WC), the Lionel Cantu Queer Center (LGBTQ+), Undocumented Student Services (USS), the UCSC Hispanic Serving Institution Initiatives (HSI), African Black and Caribean Student Success and campus committees/programs, and the Administrative and Business team for the unit. The Student Success and Equity area includes all of the units and over 125 state, federal, student service fees and gift fund sources and an annual operating budget of nearly $14 million dollars.

About Division of Student Affairs and Success (DSAS):

The UC Santa Cruz Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 250 team members spanning 3 major units and 21 departments. Our division provides campus-wide coordination and leadership for student success programs, activities, and initiatives. We also do our work through a range of resource centers dedicated to providing direct student support. Our work is grounded in educational equity, institutional responsibility, and an unfettered commitment to supporting the whole student. We aspire to ensure every student feels welcome, supported, and a sense of belonging during their time on campus. Our efforts are informed by robust and dynamic relationships with campus leadership, faculty, students, and staff from across the campus, reflecting the broad campus commitment to ensuring student success. Beyond UC Santa Cruz, our team is involved in numerous professional organizations and highly engaged in the local community.

JOB SUMMARY

Under the guidance of the Associate Director, the Renaissance Scholars Program Case Manager provides direct services to Renaissance Scholar students and coordinates programs to support their academic success, retention and graduation. The incumbent serves as a leader within the department on trauma-informed care and practices. They provide personal counseling, social and emotional development workshops, and independent living skills. They manage student cases to propel their development and success as university students. In addition, the Renaissance Scholars Program Case Manager collaborates with campus partners including the colleges, academic departments, faculty, student service units and student organizations on retention and student success initiatives. The incumbent is readily accessible to faculty, staff and students, and coordinates communication and student case management. The Case Manager tracks and reports data on the Renaissance Scholars population to the Associate Director. The incumbent will engage in professional development to implement best practices and research based methodologies. Independently develops and administers complex programs to provide holistic counseling to 'at risk' student populations. Provides leadership in the unit for serving independent students, including former and current foster youth, formerly incarcerated students, students who experienced chronic homelessness while growing up, or other traumas impacting family life. Provides the full range of assessment, counseling and advice to targeted students, coordinates case management plans and makes referrals to organization and community resources. Routinely addresses the most complicated and sensitive counseling situations. Serves as an expert on trauma informed care, and guides other counselors about the special needs of these underserved populations.

APPOINTMENT INFORMATION

Salary Information: Salary Range: $56,800 - $78,000 / Annually. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004501 (ACAD ACHIEVEMENT CNSLR 3)

Travel: Up to 25% of the time

JOB DUTIES

75% - Holistic Counseling and Case Management

• Provide complex multicultural academic counseling across disciplines and colleges / schools to 'at risk' populations (e.g., low-income, first-generation college, underrepresented populations, etc), with a specialization in serving former and current foster youth, formerly incarcerated students, students who experienced chronic homelessness while growing up, or other traumas impacting family life that lead a student to an independent status.
• Meet with students individually to provide comprehensive analyses of student's issues and needs, strengths / challenges and provide solutions and alternatives to support student success.
• Meet with students individually to provide counseling in the areas of university navigation, independent living skills, financial literacy, and short and long-term goal-setting.
• Assess and diagnose underlying root issues / challenges that interfere with student success.
• Help students develop strategies to solve academic and personal problems.
• Develop, facilitate and monitor student action plans to increase academic and social success.
• Prioritize student cases to ensure timely intervention is applied.
• Works with academic departments and faculty to help resolve specific student academic issues.
• Engage with colleagues in departments such as faculty, academic staff, the colleges, Financial Aid, Housing, and others to advocate on behalf of students and to seek resolutions to a myriad of issues impacting the retention and graduation pathway of students.
• Refer students to appropriate specialized programs and resources. Follow-up and track utilization to ensure interventions are being applied.
• Work with Slug Support Director and Case Managers, to coordinate and manage complex student cases, develop recommendations for response, taking the initiative to mobilize appropriate responses and / or services.
• Collaborate with campus partners, such as Slug Support, Financial Aid and Scholarship Office, Smith Society, Disability Resource Center, Counseling and Psychological Services and EOP to address student cases, specifically financial and emergency support requests.
• Communicate regularly with students including those who are on leave or have taken time-off and ensure they have an action plan to return and complete their studies. Maintain an institutional relationship with students who take time off.

25% - Policy Analysis, Program Reporting and Evaluation

• Conduct ongoing program evaluation of student outcomes such as graduation and retention, with the support and guidance of the Associate Director of Renaissance Scholars Programs.
• Maintain case management database of Renaissance Scholars, including degree progress and key resources for academic success.
• Regularly track, report and brief the Associate Director and campus colleagues on the status of student cases of concern.
• Research, monitor and track policy issues related to student success, retention and graduation.
• Develop forms and instruments for intake, monitoring and reporting on student cases.
• Participate in the development of annual goals and calendar of the STARS office.
• Contribute updates to the unit's business continuity plan on an annual basis.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Demonstrated knowledge of the theories and practice of counseling, learning, human and career development.
• Knowledge in how to enhance students' intellectual and personal growth and development, including critical thinking, effective communication, self-appraisal, self-esteem, clarification of values, appropriate career choices, and leadership.
• Demonstrated experience with achievement advising and / or counseling students.
• Knowledge of the methodologies used to enhance student achievement, such as collaborative teaching / learning models, strategies for effective counseling and peer mentoring, small group facilitation and training, coaching, mentoring, and advocacy.
• Knowledge of trends and issues facing low-income and first-generation college, underrepresented, disadvantaged, and under prepared students in higher education, and specifically current/former foster youth, formerly incarcerated or system-impacted students, students who experienced homelessness or family trauma during childhood.
• Knowledge and experience in analyzing complex situations and identifying solutions for problem-solving.
• Skills and experience in developing and administering counseling services designed to meet the diverse needs of students.
• Multicultural humility and experience counseling diverse groups of students.
• Ability to perform with frequent interruptions and / or distractions.
• Outstanding interpersonal, written, digital and oral communication skills including the ability to make effective group presentations, and to describe programs and provide information with clarity.
• Ability to be highly reliable, follow through on all assignments, prepare reports in a timely manner, and be punctual for meetings and appointments.
• Knowledge of and experience in conflict management and intervention strategies.
• Knowledge of Federal, state, and local requirements to provide for access, health, confidentiality, and safety; legal and ethical issues governing the delivery of counseling services.

PREFERRED QUALIFICATIONS

• Masters in Social Work (MSW).

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Must possess a valid license to drive in the state of California.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs, and be able to fulfill requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

HOW TO APPLY

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.



APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=47907&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.







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