Career Center

Basic Needs Case Manager (4565U) - 36993 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

The Basic Needs Center acts as a central physical and virtual hub to support students in their journey to access essential services that impact
health, belonging, and overall well-being. We define basic needs as an ecosystem that includes: financial stability; nutritious and sufficient food;
safe, secure and adequate housing (to sleep, study, cook and shower); accessible and equitable health/medical care; sustaining emotional/mental well-being; affordable transportation; resources for personal hygiene; and, emergency needs for students with dependents.

The Basic Needs Center team is committed to fostering belonging and justice on the UC Berkeley campus through a robust model of prevention, intervention and emergency relief efforts addressing students' food, housing and financial needs. The Basic Needs Center offers the following services to all students including undergraduate, graduate, international and undocumented student communities: virtual drop-in services, case management/care coordination services, prevention and emergency food, housing and financial resources including direct financial awards.

The Role:

The Basic Needs Care Coordinator provides leadership, guidance and support to students experiencing the most extreme basic needs crises including food, housing and financial challenges. The responsibilities of this position require a comprehensive expertise in social work assessment and crisis management. A primary function of the Care Coordinator is to facilitate support to students in distress by providing crisis resolution, as well as identifying a short and long-term plan to address students' basic needs insecurities.

The Care Coordinator will interface and collaborate with various campus departments including, but not limited to Cal Housing, Financial Aid & Scholarships Office, the Center for Support & Intervention. The Care Coordinator will work independently under general supervision of the Basic Needs Care Manager.

Application Review Date

The First Review Date for this job is: June 21, 2022

Responsibilities

Case Management & Care Coordination:

• Gather initial information, determine behavioral interventions, develop and communicate recommendations for the most complex student basic needs cases. Identify and document the network of campus and community services to meet specific needs related to academic stress, legal issues, mental health services, financial support agencies, food services, etc.
• Provide case management including connecting students with the appropriate resources on and off campus, serving as a liaison to these resources, as well as assisting students in navigating complex financial, academic and conduct processes that impact their basic needs.
• Communicate sensitive and confidential matters regarding complex cases within the guidelines of FERPA.

Housing Case Management & Care Coordination:

• Provides case management and coordination for students at risk of losing housing and who are unhoused.
• Coordinates care for students living in short-term emergency housing including on and off campus locations including coordinating logistics of housing arrangements and acting as the point of contact and liaison between the student and the emergency housing location staff.
• Supports with conflict resolution and support for student living in emergency housing.
• Connect students with the appropriate housing resources on and off campus serving as a liaison to community resources

Crisis Intervention & Resolution:

• Provides direct counseling and crisis support for students experiencing distress and a range of crises related to their basic needs and mental health.
• Refer students to the appropriate on and off campus resources to support their emergency needs including but not limited to mental health, legal and financial resources.

Case, Resource & Referral Consultation:

• Provides consultation for campus staff, faculty and administrators around basic needs resources and services.
• Serve as a point of contact for campus community members who are seeking consultation and advice about our services for students who seem to be experiencing distress around their basic needs.
• Develops and maintains relationships with internal and external campus stakeholders critical to program success.
• Works collaboratively with various departments and student service areas on individual action and support plans for students.
• Coordinates with staff and faculty on recommended interventions and how to manage complex student issues

Administrative Manage:

• Track and maintain student records.
• Review student record data and provide insight and recommendations based on trends and patterns.
• In conjunction with the Basic Needs Care Manager, works to update the Housing Support Protocol and housing security programming based on student housing needs.
• Other duties as assigned.

Required Qualifications

• Advanced knowledge of advising and counseling techniques, including crisis interventions.
• Advanced knowledge of trauma-informed assessment & intervention.
• Advanced skill in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance.
• Advanced knowledge of principles and procedures involved in risk assessment and planning
• Advanced knowledge of physical and mental health care and service; crisis management/prevention; and educational outreach.
• Advanced knowledge of the structures and systems that disproportionately impact individuals from marginalized or low-resource communities, with demonstrated awareness and engagement in addressing the particular impacts of race/ethnicity, gender, sexuality, immigration status, disability, nationality, religion, veteran status, and other statuses impacted by social structures.
• Demonstrated emotional intelligence and agility necessary to address the complex needs of diverse students, staff, and community partners.

Education/Training:

• Bachelor's degree in related area and / or equivalent experience / training.
• Master's degree in social work, counseling or other related field or equivalent experience.

Preferred Qualifications

• Extensive experience in working with adults and young adults with mental illness, homelessness and substance use disorders preferably in community-based settings highly preferred.

Salary & Benefits

• This is an exempt, monthly paid position. Annual salary is commensurate with experience within the range of $70,000.00 - $80,000.00.
• This is a full-time, Career position, eligible for full UC benefits.
• This is a remote-friendly position, with 20% remote capability.

For information on the comprehensive benefits package offered by the University visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment when applying. Please upload the document in the Resume section, then skip the (optional) Cover Letter upload section.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=36993&PostingSeq=1





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