This position will assess each report to identify immediate safety or urgent response, provide outreach and support to the reporter and/or student of concern by offering supportive measures and resources, and explaining processes, alternative resolutions, and options. This position will use a student-centered trauma-informed approach and skillset designed to focus on basic need student support and conflict mediation to increase overall student retention and success by helping students navigate personal challenges and will be completed through specialized programing (resource fairs, recruiting events, campus & classroom presentations, etc.), outreach, and daily direct student involvement/meetings (group, individual, in-person, Zoom, etc.).

The three tenets of higher education case management:
1. Different cases take different amounts of time
2. Cases differ, and as a result, do not follow a specific or predictable pattern
3. Since there is no expected amount of time that cases will take, work will compound throughout the semester

This position will maintain an ongoing caseload and the caseload percentage will fluctuate depending on community and office needs throughout the year, as delegated by the Director. The Case Manager is responsible for meeting with students in distress/crisis and is expected to continue meeting with the student/working through the issue until resolution or a safe stopping point has been reached.