CASE MANAGER / CMU CARES

Posting Number:S-3675
Position Number:67940
Type of Recruitment: External

Position Summary
The Case Manager is responsible for addressing the needs of students who may experience challenges in areas such as personal well-being, safety concerns, basic needs, and academics through a variety of interventions, referrals and follow-up services. The Case Manager works closely with campus partners and provides student support as appropriate to the CMU CARES effort.

Required Qualifications
Master's degree in higher education, counseling, social work, public health, or a related field.
Experience working in higher education with demonstrated knowledge of systems.
Experience managing response to crisis situations.
Experience working as part of a collaborative support team.
Ability to work with and assist others in navigating through complex systems.
Comfort with consultation model, crisis intervention, and triage.
High degree of personal and professional integrity, a strong sense of ethics, and respect for privacy and confidentiality.
Record of establishing effective working relationships with administrators, faculty, staff, students, parents, and external constituents.
Excellent interpersonal communication skills and strong human relations skills.
Strong administration skills, time-management, ability to meet deadlines and documentation requirements.
Willingness to serve on university committees aimed at prevention of mental health issues.
Ability to perform the essential functions of the job, with or without reasonable accommodation.

Preferred Qualifications
Student Crisis intervention experience
Understanding of treatment programs, mental health terminology, including diagnostic categories.
Trained in Mental Health First Aid, QPR, or ASSIST.
Licensed or eligible to be licensed to practice in the State of Michigan (social work, counseling, etc.).
Ability to maintain neutrality and work under stress while maintaining appropriate professional boundaries.
Knowledge of case management system software (e.g. Advocate).

Duties & Responsibilities
Manages referrals of distressed students from administration, faculty, staff, and other members of the university community and provides feedback to referral agents.
Conducts outreach to students through multiple modes of communication to offer support.
Assists students with identifying and connecting to campus and community resources including, but not limited to, counseling and mental health, basic needs, medical care, academic supports, and daily living needs.
Contacts and collaborates with other University departments to expedite resolution of problems.
Collects, evaluates, and records all facts pertaining to student cases.
Maintains factual case records and prepares necessary statistical reports.
Maintains knowledge of promising practices and works collaboratively with CMU CARES staff to assist in the ongoing development of the CMU CARES effort.
Participates with university-wide prevention programs as needed.
Other duties as assigned.

Supervision Exercised
None.

Message to Applicants
Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

This position works full-time (40 hours per week) during the academic year, mid-August to mid-May.

This position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials by August 3, 2025.

Employee Group:Professional & Administrative -Salary
Pay Range:$2,333 - $2,833 per pay / 19 pays per year
Division:Student Affairs
Department: Residence Life
Position Status:Regular

Employment Status:Part-Time
FTE: 0.79
Position Type: 10 month
Weekly Work Schedule: Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as required.
Location: Mount Pleasant, MI

About CMU
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It's part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state's largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions - Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more - are within easy reach of the city's central location in Michigan's Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

CMU Leadership Standards
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.

EEO Statement
CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight (see https://www.cmich.edu/offices-departments/OCRIE).

If you wish to see

Return to Search Results