Student Services serves both the University and the individual student by working in a holistic manner with students who are experiencing higher levels of distress, life challenges, or barriers, which could be interfering with their ability to be successful. The Student Affairs Case Managers can step in, assess basic needs security, assess threats/risks to self and community, advocate for, assist, and work with students to provide them with or connect them to the appropriate resources, while considering what is best for them academically and personally. While the case managers are trained to understand basic case management duties, each case manager is assigned a specific caseload with focus areas including: SJSU Cares [basic needs], Behavioral Intervention [high levels of distress; harm to self; harm to others], Residential Student Care, Threat Management, Title IX Respondent Consultant, and Re-entry Coordination under the general direction of the Senior of Student Affairs Case Manager. All non-clinical case managers have responsibilities in providing direct support, risk assessment, internal/external referrals, outreach/training/education, and assessment. Some, but not all specific caseload/focus areas are:

SJSU Cares - Case managers serve as a nexus of information and integration for the campus response to students struggling to provide for their basic needs/experiencing varying degrees of economic need and/or distress including food insecurity/hunger, housing insecurity/homelessness, and other unforeseen home/personal crises which may be impacting their ability to be successful at SJSU. Case managers are readily accessible and provide consultations to students, faculty, staff, parents and family members who are concerned about an SJSU student experiencing economic distress. The Student Affairs Case Manager works closely with key offices (including but not limited to Financial Aid & Scholarship Office, University Housing Services, Spartan Eats, Counseling & Psychological Services, University Police Department, and Student Health Center) to identify and intervene as early as possible with students whose behavior suggests the need for support services. Case managers are responsible for using established procedures to consider the best support referrals and direct services to provide, including making decisions on the use of emergency grants and loans where applicable. Duties include providing information and training for the campus community; fielding calls, emails, and referrals regarding students experiencing economic distress; coordinating responses and services for individuals; maintaining case notes and related data in appropriate databases; undertaking research on national best practices; serving on the Economic Crisis Response Team (ECRT) [SJSU Cares steering committee], planning activities to support the Economic Crisis Response Team, and participation on other appropriate campus committees. Case managers assist the Spartan Food Pantry and related programs such as CalFresh sign ups, MediCal signups, etc. The position works closely with the Economic Crisis Response Team to assist with various aspects of program administration. Case management services include but are not limited to: providing assessment, advocacy, resources and referrals. The Student Affairs Case Manager supports students struggling to provide for their basic needs which have an impact on their ability to be successful in the classroom. The Student Affairs Case Manager coordinates services and provides referrals to the appropriate resources on and off campus. The position also coordinates outreach efforts to ensure that the SJSU community is aware of how to respond to a student facing an economic crisis or challenges within basic needs.

Behavioral Intervention Team - Case managers working with a caseload of the BIT where they seek to identify and intervene as early as possible with students whose behavior suggests the need for support services. Case Managers serve as a primary resource for managing reports of behavioral concerns on campus as well as responding to inquiries and providing appropriate follow-up to reports. The position provides case management services to students with complex mental and physical health problems, learning disabilities, and safety concerns that are reported to the Behavioral Intervention Team. Case management services include but are not limited to: providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant physical, mental, psychological, and life management difficulties. In this capacity case managers work closely with key offices (University Police, Counseling & Psychological Services, Faculty Affairs, Equal Opportunity and Employee Relations, Student Conduct and Ethical Development). Duties include providing information and training for the campus community; fielding calls, emails, and referrals regarding concerning behaviors; coordinating responses and services for individuals; maintaining the Behavioral Intervention Team database; undertaking research on national best practices; attending weekly meetings; participate on other committees dealing with campus safety. The case managers support students struggling to function in the university system, those with current and emerging mental, psychological, or physical health issues, and students experiencing issues adjusting to academic and social life. The case managers coordinate services and provides referrals to the appropriate resources on campus such as the Counseling Services, Accessible Education Center, Student Conduct & Ethical Development, Office of the Registrar, Faculty Affairs, Undergraduate Studies, Human Resources, including outside agencies and providers such as the Employee Assistance Program. The position also oversees a comprehensive program to identify and manage students, faculty and staff at risk. Case managers work towards minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow through.

Re-Entry Coordination - Provide systematic review, outreach, and assistance to students in the withdrawal, leave of absence, and reinstatement processes who might need support in creating and maintaining personal and academic goals while keeping graduation in view. Work directly with students who need additional support in the withdrawal and leave of absences processes due to unforeseen personal/home emergencies or mental/physical health situations. In this capacity the case managers work closely with key offices such as Academic Advising and Retention Services, Counseling & Psychological Services, and various college academic student success centers. Providing pivotal support and follow-up with students during their university absence to ensure they maintain on track to return with the proper internal and external supports to aid them persistence towards graduation.

Respondent Consultant - In collaboration with the Title IX Office this role provides a level of university support and parity to those who are alleged in the Title IX process. Case managers act in a non-decision making part of the Title IX process by guiding students through the various steps of the process, ensuring they understand university administrative processes, communications, and connections to applicable resources. Case managers can serve as the ‘advisor’ during investigation meetings and hearings.

Residential Student Care - In this capacity, case managers work in an integrated and collaborative way with the student and professional staff of University Housing Services including RAs, RLCs, Faculty in Residence, and Conduct; also working with key offices such as the Accessible Education Center. Case managers serve as the primary resource managing reports of behavioral concerns with our residential student population as well as medical or substance-induced transports. In this role, working with residential students and staff in relation to ADA, LGBTQ, and religious accommodations; connecting with staff when appropriate on case specific information such as emotional support and service animals; coordinating placements, returning residents process, etc. Case managers also play an integral role in training Residential Life Staff to respond in crisis situations and to support students experiencing challenges.

Threat Management - Case managers work in coordination with University Police Department and other key members of the Threat Management Team in assessing risk and coordination of information to appropriate resources for cases deemed to be higher levels of concern for harm to others/the greater community and/or individuals who might be on BIT or other cases loads whose university affiliation means we have little operational oversight and outside agencies and/or individuals should be aware for monitoring, support, and intervention.

Short Version:  Reporting to the Associate Vice President for Dean of Students, the Behavioral Intervention Case Manager can step in but not limited to, assess basic needs security, assess threats/risks to self and community, advocate for, assist, and work with students to provide them with or connect them to the appropriate resources, while considering what is best for them academically and personally. While the case managers are trained to understand basic case management duties, each case manager is assigned a specific caseload with focus areas including: SJSU Cares [basic needs], Behavioral Intervention [high levels of distress; harm to self; harm to others], Residential Student Care, Threat Management, Title IX Respondent Consultant, and Re-entry Coordination under the limited supervision.

Link to Apply: https://jobs.sjsu.edu/en-us/job/548190/behavioral-intervention-case-manager?1ApplicationSubSourceID=11266

Equal Employment Statement:

SJSU is an Equal Opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

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